Complaint Review: Radioshack - Hawthorne California
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- Author Not Confirmed
- Radioshack 3318 w. 134th place, hawthorne, ca 90250 Hawthorne, California United States of America
- Phone:
- Web:
- Category: Miscellaneous Electronics
Radioshack My son bought 5 laptops and he kept only one since it is not what we expected. when we return the other 4 back, he had to go to the district manager in CA to get them to refund it back but they charg Radioshack restocking fees scam Hawthorne, California
*Consumer Comment: SHILL PATROL WAS HERE!
*UPDATE Employee: Restocking Fees on the Receipt
*Consumer Comment: Restocking Fee
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My son bought 5 laptops and he kept only one since it is not what we expected. when we return the other 4 back, he had to go to the district manager in CA to get them to refund it back but they charged us restocking fees. I thought restocking fees applied to products that were open. What are they going to restock if it is still has the manufacturer's seal?!!! It looks like a scam to me. For sure my corporate will never do business with Radioshack and I hope that everyone read this doesn't deal with them. Honesty and customer service is something they never heard of
This report was posted on Ripoff Report on 04/27/2011 03:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/radioshack/hawthorne-california-90250/radioshack-my-son-bought-5-laptops-and-he-kept-only-one-since-it-is-not-what-we-expected-722844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
SHILL PATROL WAS HERE!
AUTHOR: Shill Patrol - (USA)
SUBMITTED: Monday, May 02, 2011
Thank you for your cooperation!
#2 UPDATE Employee
Restocking Fees on the Receipt
AUTHOR: Jennifer - (United States of America)
SUBMITTED: Monday, May 02, 2011
I work at a RadioShack and we have it clearly printed on the receipt that a 15% restocking fee will apply regardless of whether the product was opened or not. The only way that it is waived is if you are swapping the item for something of like type (i.e. netbook for a notebook), or if the product is defective. This customer was also referred to the DM because a return as large a 4 laptops requires the approval to make sure there is no fraud involved.
#1 Consumer Comment
Restocking Fee
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Wednesday, April 27, 2011
Here is the definition of restocking fee from 'businessdisctionary.com'.
===================
restocking fee
Definition
Amount charged by a seller for accepting a return
===================
It is usually charged when someone returns something just because they don't want it. It has nothing to do with being open. It pays them to make sure it hasn't been opened, placing it back on the shelf and updating their inventory records etc.
What they did is common and ethical.
I have dealt with Radio Shack for many years and they are as honest and ethical as any other business I have dealt with.
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