Reservation.com (Benjamin & Brothers LLC) Reservations.com Hidden fees charged with no explanation Orlando Florida

I called on a room, for $103/night as advertised on the internet, to reservations.com. When they had calculated our total, it came to $147.50/night.  The tax and fees were listed as $23 and the service fee (probably to Reservations.com) was charged $19.99.  When I asked what the fees were for, the lady wouldn't tell me and when I asked for the CEO's name and a corporate ph#, she wouldn't tell me that either. 

I found the business info on the bottom of their cancelled confirmation (Benjamin & Brothers, LLC).  I told her that the organization was deceptive with false advertising and hidden fees that no one will explain what they are for.  The public needs to know how "off base" these charges are, not use their service and warn others.