Complaint Review: Rich Roll Meal Planner - Thousand Oaks California
- Rich Roll Meal Planner 2630 Conejo Spectrum St Thousand Oaks, California United States
- Phone: (805) 214-2196
- Web: https://meals.richroll.com/
- Category: meal planner
Rich Roll Meal Planner Told me a year subscription was expiring on a certain date and then charged me a renewal. Would not refund me. Thousand Oaks California
*Consumer Comment: Yep
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I originally signed up for a meal plan in July 2018. I did not authorize it but was subsequently charged another year by auto-renewal and did not catch it for almost 11 months later. When I contacted them about this and requested a refund,they said I signed up for it in the TOS at the BOTTOM of their website in the legalese that no one reads and that it was far too late to ask for a refund even if i didn't know that I had it or logged in to use it.
In detail:
On Sat, Dec 15, 2018 at 06:39 PM, "jeanne" wrote:
I don't see any information on my account as to when it expires. Please advise. Thank you!
On Sun, Dec 16, 2018 at 09:59 AM, "N---" <n---.----@the-plantpower-meal-planner.intercom-mail.com> wrote:
Hey, Jeanne!
Sorry we missed you yesterday. Your one year subscription lasts until July 1st, 2019. Let us know if you have any other questions!
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I sent customer service the above earlier exchange and continued to request a refund. I rec'd :
on Jun 5, 2020: " I do see how my 2018 email could have been misunderstood. My apologies! I should have provided more clarity. We may have honored your refund request if we heard from you earlier, but we can't now that it's nearly a full year later. That's well outside of our return policy."
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So too bad if I didn't read the fine print at the bottom of the page. Too bad that I didn't understand an obfuscated "clarification" to the end date to what i signed up for, or that I missed seeing a charge / invoice because I wasn't expecting it based on the above email "clarification". Too bad that i gave an explanation of hardship to pay for a technicality and too bad a refund has no bearing on anything except their policy.
I am out $99.
Just too d*** bad for customers.
This report was posted on Ripoff Report on 07/24/2020 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/report/rich-roll-meal-planner/thousand-oaks-california-told-1498011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Yep
AUTHOR: RICK - (United States)
SUBMITTED: Friday, July 24, 2020
Glad to see you answered your own statement. Yes, too bad if you did not read the fine print. That it why it's on there, for you to read BEFORE you sign so you know what you are signing. You didn't bother to read it, so it's entirely on you.
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