Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #624219

Complaint Review: Rockford PC - Loves Park Illinois

  • Submitted:
  • Updated:
  • Reported By: Sandy &Ross — Roscoe Illinois USA
  • Author Confirmed What's this?
  • Why?
  • Rockford PC 6817 Elm Ave Loves Park, Illinois United States of America

Rockford PC 815-218-1719, (815) 218-1719, 815-977-5782, (815) 977-5782, 815-218-1719 Cell, Rockford PC Repair rockford pc repair, computer rockford, laptop repair, desktop repair, xbox 360 repair, ps3 repair, rockford, machesney, loves park, illinois, Rockford PC, com provides computer repair rockford IL, PC repair rock Loves Park, Illinois

*REBUTTAL Owner of company: Rockford PC tries to make everyone happy.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

After my nephew came and stayed with us for the holiday weekend, I noticed that my computer was really slow. It was taking a forever to start and wouldn't go to my Yahoo mail page. My husband then called a Rockford PC to set up an appointment. He found that we did indeed have a virus and would need to have it removed. We took it to them and after about a week and a half were able to pick it back up. We paid and we left and went home. I didn't think to check their work and didn't end up using the computer for a day or two. When I did finally turn it on it was the same thing. Slow to start, slow to use the internet and now it wouldn't shut off. I called the Rockford PC and made another appointment to drop it off again. When we arrived they mentioned that we'd have to pay another "service fee".

I objected because we had already paid them for not fixing the problem originally. After some discussion we left and we still had a bad computer. My husband mentioned maybe we should just buy a new one. My daughter then suggested calling someone else to fix the 2 year old Dell. My daughter looked up a few companies and called around and priced what it would cost to have someone fix it properly. Just so happened we talked to our neighbor and he said his kids a wiz, we decided sure "Why not" it wouldn't be any worse. He came over for few hours and said he pulled out one trojan and replaced six opperating system files that were altered with something called a root kit. What?, Rockford PC didn't see them? or just to lazy to check? Needless to say the computer has never worked better, no thanks to Rockford PC!

This report was posted on Ripoff Report on 07/17/2010 01:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rockford-pc/loves-park-illinois-61111/rockford-pc-815-218-1719-815-218-1719-815-977-5782-815-977-5782-815-218-1719-cell-624219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Rockford PC tries to make everyone happy.

AUTHOR: Jayson - (United States of America)

POSTED: Friday, July 23, 2010

We have never had a computer longer than 3 business days for virus removal.
We stand behind all of our work. If the computer was not operating correctly after repair, we would have gladly fixed any issues. Guaranteed! 815-977-5782 if you have any questions or concerns.

The bad thing about virus removal is that it is possible to download more viruses almost immediately. Sites such as Myspace, Facebook, MyYearbook, Limewire, Frostwire... are all targeting spots for malicious threats. We try to explain this to people and help protect their information and computer as much as possible, but we can not stop new treats from reaching someone's computer. All we can do after a virus removal service is educate them. If the person goes to the same sites and pages that they originally received the virus from, of course he/she will download the virus to their computer again.

Based on this complaint, I do not see any receipt of a "Sandy or Ross" from Roscoe Illinois in our records and believe this is an untrue story from probably our competition. But, if I am wrong and they want to bring in their receipt, I will be happy to go over things with them and work something out to make them happy.

We stand behind all of our work and want everyone to leave happy with our service.


Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now