RushCard aka Unirush Financial Services; Green Dot Put a hold on my debit doesn't expire until 9/1 and I don't even have the new card yet! Blue Ash Ohio

I have been a RushCard customer since 2009. For the most part, I like their prepaid debit card. However, I am currently experiencing an issue that customer service is NOT helping me with. When I submitted my issue to customer service, the response I received was NOT helpful. Essentially, it looked like they copied and pasted something to send me. About my issue....I currently have a card set to renew AT THE END OF THIS MONTH, and am still waiting for my new card to arrive. RushCard decided to put my current card on hold, even though it's not expired yet. The reason?

My new card is being sent out. My current card information is no longer listed on the RushCard app or RushCard website. So, I currently do not have access to my money. THIS IS NOT OKAY! Why can't RushCard wait until I activate the new card, before disabling my current card, which I remind you, HAS NOT YET EXPIRED. The response I mentioned receiving from RushCard customer service yesterday, just reinstated what I already knew, and didn't help. Here it is, word for word: Hello Lisa, Thank you for contacting RushCard Member Services.

We have reviewed your account and see that an auto renewal card was sent by our automated system with new expiration date, with the same card number details ending with 9976 and with different CVV. As the existing card was put on hold, the status of the new card also became the same. Please contact customer service on chat via website or mobile app for further assistance. Support is available on our mobile app and website 8 am - 12 am EST, 7 days a week. Thank you, RushCard Member Services

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Here is my reply to that ridiculous response: I already knew this, stated it in my request. I need my current card (the one that expires 9/1) to be active now. It's not even expired yet. I can't buy gas or groceries, etc. The app and website advised me to send an e-mail vs. chat. Please fix this ASAP. -Lisa Pollock This is absolute NOT OKAY!!!! Also I should note, I was unable to connect with a representative when calling their customer service # of 866-232-6778. It hangs up on people who call it, myself included. I also couldn't chat with a rep,as I was told my issue should be handled via email. The e-mail I received my response from was agent@rushcard.com Who knows when my new card will arrive? How long will I be without my money? Do I have to wait 17 days, which is when my current card expires? I am very upset and am seeking a resolution RIGHT NOW.