Safe Link Wireless Mia Jones Rose Irwin Brenda Used Safe Link for CA Life Line. Safe Link Steals my phone when sent for "needed repair". San Diego California

On or about March 22, 2020 I bought a phone from the website safelinkwireless.com. They sent me my LG Fiesta with the phone progamed to the wrong tower. I need T-Mobile they set for Verizen. I could not use the phone. I called and was told to send it back...all of what came in the box. It was been a nightmare since. 

First of all, the phone did not need hands on repair. I found out that a tech support could have told me step-by- step over the phone how to reprogram  the carrier. 

Today is April 24th, 2020. No phone. Mia Jones, (who claims to be a supervisor but cannot write simple emails), informed me on Saturday that she does not have my phone.  AFTER five weeks of back and forth emails, record numbers, invoice numbers, RMA numbers she no longer remembers me or my phone. Good thing I used a bankcard. Other employees who were of absolutely no help were Rose, Irwin, Brenda, and Ella Mae. 

It is obvious that they are stealing phones! The wealthiest man in the world owns this company. His name is Carlos Slim Helu. Like he needs the money, right? Probably cartel money anyway.

The managers do nothing and disconnect you. And, that is after hell getting through to a manager. They should not have CA Life Line service. 

Sincerely,

April Neal-Nava