Complaint Review: Scoresense - Dallas Texas
- Scoresense 4447 North Central Expressway Suite 110 PMB 406 Dallas, Texas USA
- Phone: 800-972-7204
- Web: scoresense.com
- Category: Credit Services
Scoresense Scoresense.com refuses to refund me for unauthorized charges Dallas Texas
*UPDATE Employee: ScoreSense
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I signed up for scoresense.com back in February and the website went down before I finished my transaction and I never receieved a confirmation email therefore I never knew that I had a membership. I am embarrassed to say that I do not look at my credit card statements every month therefore I know this is partially my fault and I should have caught these charges sooner.
I did not receive any correspondence from them until 8/29, 7 months after I originally tried to sign up. Which is when I realized that I had the membership. I called to cancel and request a refund and they only would refund me the current month charges. Not only would they not refund me for the other months but they double dipped and charged me 2 times in March and August. I asked to speak to a supervisor and they said that corporate makes all the decisions and they do not have phones, therefore all correspondence has to be made by email.
I have sent two emails and have not received a response. After reading the other reviews and noticing that there are 371 other complaints on this site alone, I realize that I will not be getting my money back. I can't believe I did not do my research first before attempting to sign up with them and hope that other people do not make my same mistake, They are a fraudulent company that needs to be shut down.
I will also be submitting complaints to the BBB and FTC. Hopefully if enough of us do this they will go out of business.
This report was posted on Ripoff Report on 09/15/2014 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/scoresense/dallas-texas-75205/scoresense-scoresensecom-refuses-to-refund-me-for-unauthorized-charges-dallas-texas-1176940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
ScoreSense
AUTHOR: ScoreSense - ()
SUBMITTED: Tuesday, September 16, 2014
Hi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
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