ScoreSense Mike Roberts the credit solution program a scam The "free" credit report resulted in $29.95/mth membership to this program Dallas Texas

I agreed to receive free credit education notices from the Mike Roberts Credit Solutuions Program.  One of these notices insisted that the first step in improving your credit score was to get a current credit report.  The notice provided a link to ScoreSense to get a "free" credit report.  I should have known  this was going to be a scam when they asked for a credit card number for the $1 processing fee.  I was able to access the 3 credit reports on line using the access I was given.   Then I received a membership notice in my e-mail.  The e-mail stated I would be charged a monthly fee unless a cancelled by a certain date.  I marked  the date on my calendar and called to cancel then.  When I called the first time I chose the cancellation option I was hungup on.  When I dialed back I was asked several minutes of questions and given advice on why I shouldn't cancel, then I was hung up on.  The third time I called back the rep confirmed that the account was cancelled and explained that I was charged the monthly fee of $29.95 since I missed the cutoff by 10 minutes.  Apparently you had to call by the date and time.  The Rep said he would file a refund request and that I should hear back within 3-5 days.  3 days later I ereceived notice that the $1 refund was approved but not the $29.95 monthly fee since I had missed the cancellation deadline.  I appealed and explained that I had waited for service on their CS line at least that long and asked them to reconsider.  They still declined.  If I'm going to be billed by this company then I'd gladly to pay the 30 cents for the 10 minutes of "credit monitoring" service that I received.

I'm submitting this complaint becasue I want to warn other people that both of these organizations seem like predators and not to make the same mistakes that I did.  Please see the replies to my inquiries below.

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