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Report: #1358142

Complaint Review: Smartpay Lease - Philadelphia Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Kristine — Altoona Pennsylvania USA
  • Author Confirmed What's this?
  • Why?
  • Smartpay Lease TF-StraightTalkPlusWeb 1026 S 18th St Philadelphia, Pennsylvania USA

Smartpay Lease Refunded half of my return and would not cancel my lease so they could stop charging me for a device I no longer had in my possession. Philadelphia Pennsylvania

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I purchased a phone and plan using the Smartpay Lease option on Straighttalk.com.  They automatically charged my account $135.99.  I returned the phone back to them and they only refunded me for $49.35 and still owe me $86.64 which I can't seem to get back and they won't cancel my account so that I will no longer get charged.  I have called multiple times and keep getting promised that they are escalating my issue but I never receive emails regarding the escalation and nothing ever happens.  I just want my money back and the lease closed. I have proof of the return and the proof that it was delivered to their facility.  I also have proof from Straight Talk that the phone was returned.

This report was posted on Ripoff Report on 02/24/2017 11:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smartpay-lease/philadelphia-pennsylvania-19146/smartpay-lease-refunded-half-of-my-return-and-would-not-cancel-my-lease-so-they-could-sto-1358142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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