Solid ATVs.com Very poorly constructed vehicle Jacksonville Texas

The ATV purchased was the APACHE MINI ELECTRIC - 350watt. According to the information on SolidATVs website, "The ATVs are completely assembled in the factory and fully tested. Wheels and handle bars are removed after testing."

With the exception of the handle bars being removed, there is no way in the world that this vechicle could have been completely assembled and fully tested at the factory.

First off, the wheels were actually on (which could have been a good thing) but the front ones were unmoveable. Also there were other parts and hardware (some neatly packaged, some loose in the shipping crate) that were not listed nor mentioned in the directions, which, by the way, were totally useless anyway.

I called the company, during what should have been normal business hours, but only could get their voicemail. I left a message, indicating the issues and asked for assistance. I followed up with two emails (one sent using their webform and one sent directly to their "info" email address). No replies.

With Christmas only a few days away, I hired a professional mechanical engineer to try to assemble the vehicle. The frame was so poorly constructed that he had to disassemble almost everything and manually realign many areas of the frame to get all the parts to mesh with another, including the wheels.

There is literally no way in the world that this vehicle could have been completely assembled and factory tested!

In addition, the welds were so badly done, on several exposed areas of the frame that there were dangerous protrusions and sharp edges, one of which needed to be hacksawed off and the others filed down and wrapped in tape to ensure their safety.

I attempted to contact SolidATVs.com the next day (during normal business hours) and once again was sent to their voicemail. I followed up with an email expressing my dissatisfaction with the product, noting that it was at best a factory second, and not at all a new, fully functional vehicle. I requested a refund of about 30% of the purchase price to at least cover the money I paid to have a professional address the defects and get the product operational. And, just like my previous attempts to contact the company for assistance, this correspondence was ignored.

I very highly recommend that, if you are considering purchasing a product from this company, you look elsewhere.