Sprint - Mo Omar Lied about contract so I wouldn't return phone on-site Saugus Massachusetts

Here is the email I sent to the store manager and never received a response back from:

Hello Randolph,  

My name is Nicole Scanlon and I am very disappointed in the service I have received from your store associate named Mo Omar. I was in here last week to cancel my line and discussed that I would be switching over to Xfinity. The reason I came into the store was for a couple of reasons.

1) I wanted to confirm I was definitely out of whatever contract I had set up for my lease and this associate confirmed this for me. I was also in here to discuss if there was anything Sprint could do to lower my bill because I had been a customer for a long time. Your associate explained that you could not do that, which was fine. He refused to help me return my phone and told me Sprint would send a return kit. 

  After confirming both of these facts I left the store, went to Xfinity and switched over to them. Since then, I have received notice from Sprint telling me I owe them $290 for the remainder of my lease. I never would’ve have switched phone companies if I knew I owed this money - that doesn’t make any sense. I want to see this employee dismissed from his job duties for lying to me and costing me almost $300 unnecessary dollars and bouts of my time.

I’m adamant he just didn’t want to deal with me because I wasn’t making him money. I refuse to pay this amount because your employee completely lied to me.   I returned to the store today and he was working. I was very nice when I approached him and he continued to lie and say he never said that. He also refused to give me any additional store managers cards.

I’m doubting this email will even go through and this is probably an old manager based off of all that’s happened. He even told me to go call the police if I wanted and he would never get fired because he’s good at his job and he’s been here a long time.    Please get back to me as soon as possible to resolve this. I used to work in this industry in high school and I’m well aware of how it works with sales behind the scenes for mobile companies.  

Sincerely,  

Nicole Scanlon