squaretrade.com claim rejection

8 Mar 20 bought a new coffee maker from an Ebay merchant for $22. Ticked the box to buy a 2-year warranty from Square Trade for another $2.

It stopped working near the end of Jan.  So it lasted 10 months, and 3 of those it was in deep storage, so it lasted only 7 months of actual use.

2 Feb I registered a claim with the manufacturer (Bella-Sensio) as it was still under a 1-year warranty. They requested a string of data from me, including a photograph of the bottom of the unit, which I returned the same day.

15 Feb It was clear they blew this off, so I filed a claim with Square Trade-Allstate.  Again I had to submit a string of data, which I returned the same day.  A rep said they needed 2 hrs to make a decision.

20 Feb I followed up with Square Trade.  It was clear to me they had lost the email I submitted, because I was asked again to submit a receipt.  (Square Trade is a company actively selling extended warranties in Ebay and Amazon.)  I had to explain again that online purchases do not have receipts, that I provided instead a scan of my credit card statement showing the date of purchase, the merchant identity, and the amount I paid, (not to mention the Square Trade warranty purchase next to it).

End result was rejection.  So after buying a Square Trade warranty for maybe a dozen things over the years, and finally registering a claim, I come to find their service is a scam.