Report: #1276280

Complaint Review: stauer - burnsville Minnesota

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Ripoff Report is Xcentric Ventures

Submitted: Fri, December 25, 2015
Updated: Sat, August 12, 2017
Reported By: the Hawaiian — Eureka California USA

Author Not Confirmed

Why?

stauer 14101 southcross dr. W burnsville, Minnesota USA

Phone: 952 707 7000
Web: stauer.com
Category: Jewelry Stores

stauer customer service lied about re-embursement burnsville Minnesota

*UPDATE EX-employee responds: You didn't use the mailing label they sent

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I returned a defective ring for full refund as told to do so by a Stauer agent and I have NOT been refunded one single cent as of yet! I mailed it back and paid for it myself, only to be lied to! If you are going to consider doing any kind of a product purchase through Stauer, I advise you to read this FIRST before you purchase anything and reconsider!

This report was posted on Ripoff Report on 12/25/2015 11:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stauer/burnsville-minnesota-55337/stauer-customer-service-lied-about-re-embursement-burnsville-minnesota-1276280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

You didn't use the mailing label they sent

AUTHOR: Former - (USA)

SUBMITTED: Saturday, August 12, 2017

POSTED: Saturday, August 12, 2017

Every item under $500 comes with a return "smart label" that will track the item to the correct account, once received it is about a 2 week process to get refunded as this is a small company that services the US, Canada, Hawaaii, Alaska, Puerto Rico, Guam and Austraila. If you 'mailed and paid" for return shipping yourself, it's likely they had no idea whose account to credit, and you just delayed the process...

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