Sunstate Investments, Brian, Sally, Took our money and did not recieve our deed...said they could book us time that year and took our money from that and recieved nothing Daytona Beach Florida

I recently purchased a timeshare from this company, well not really recently, seeing as it has been 83 days and i have not received the deed to the property. At firdt, this company was so friendly and kind. They even offered to book us extra time for this year at an additional cost. We gave them the $$$ and the dates to book us and they assured that they would make the reservation ASAP. The next 5 weeks we would call almost everyday and leave a message to confirm the reservation was made. We never received a call back and on the off chance that someone actually pick up the phone the answer was "let me check on that and call you back" that was the lady we dealt with the whole time-SALLY. Finally after 5 weeks Sally finally gave us an answer that "those dates were not available" What took so long for this company to give us an answer?? 5 weeks to say no?? We asked for a refund and she said I will put the check in the mail. 3 weeks later nothing. Finally someone answered the phone and we asked to speak to a manager, this was Brian. His reply was " Oh I am sorry I did not there was an ergency to getting your money back" What company keeps your money for 2 months and then makes you feel like an idiot for wanting it back??? CROOKS, THAT'S WHO!!! 3 WEEKS LATER STILL NOTHING! We had to call the credit card company and report it as fraud!