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Report: #1214809

Complaint Review: Synapse Group, Inc, Stamford CT - Stamford Connecticut

  • Submitted:
  • Updated:
  • Reported By: VoMox — Woodbridge Virginia USA
  • Author Confirmed What's this?
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  • Synapse Group, Inc, Stamford CT 225 High Ridge Road, East Building Stamford, Connecticut USA

Synapse Group, Inc, Stamford CT Magazine Subscription - Fraudulant Marketing Practices Unauthorized Credit Card Charges Stamford Connecticut

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Same thing happened to me that others have reported.

"Free" Trial subscriptions on four separate magazines were extended to paid subscriptions after the trial period via unauthorized charges to my credit card.  No email or hardcopy correspondence was sent to me in advance to provide the opportunity to cancel the subscriptions.

Subscription prices charged were two to three times the market of of the subscription period offered.  Customer Service agent was rude and belligerent when I call to have teh charges reversed and teh subscriptions cancelled.  He refused to cancel the subscription.  Finally relented but said I would have to pay for the magazines I already recieved. The emount quoted was more than the newstand price.

The magazines continued to come and the promised credit never materialized.  I finally found the online site, www.magcustomerservice.com and on 03/10/2015 submitted cancellations notices for each magazine.  I also went online to each magazines website and processed a cancellation notice.  I will amend this report if and when I ever receive a proper credit to my credit card.

This report was posted on Ripoff Report on 03/10/2015 07:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/synapse-group-inc-stamford-ct/stamford-connecticut-06905/synapse-group-inc-stamford-ct-magazine-subscription-fraudulant-marketing-practices-un-1214809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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