TCI Long Distance Quadrupled my rate, ignores emails, loses payments, and has absolutely no customer service Long Beach California

Previously I have only had one problem with this company when they lost a payment which they had extracked from my checking account and absolutely refused to search for it.  All they would say is send us proof so I did twice in the form of bank statement clearly showing it had been paid.  It was less than $20 so I ignored it solely because I was paying around $.04 per minute for long distance.

I June I realized that they had raiesed my rate to $ .175 per minute in January.  No explanation was given nor did they contact me at anytime.  I sent two emails using their contact form on their website over a period of two weeks.  Finally I called and explained what my problem was.  The agent was rude and argry that I had disturbed him and demanded to know which phone numbers had been raised to that rate in my last invoice.  I explained all of the calls had changed and that I was not just calling about the June invoice but all invoices back to January and that I wanted a credit for the error.  

His reaction was simple --- he hung up immediately after shouting he would look into it.

On July 10th I changed carriers, however today I received my July bill from TCI with the same over charge for calls befor July 10th and no credits.

Obviously when I had the first lost payment problem, I should have taken the hint!