Telebrands On-line return policy says they will provide a paid return label, but when contacted said they "could not" & wouldn't explain why not. Van nuys California

The can opener did not work as advertised & I wished to return it.  When Telebrands did not respond to my initial contact via e-mail, I called them. 

At first I was told that I had to return it in the origianal packaging with the shipping invoice to the return address on the box.  When I said that the item was in its original product box but the shipping box was not available and there had not been an invoice in the box, they gave me a different address & said that they could not provide me with a pre-paid address label as their policy stated. 

Also, they would only reimburse the purchase price.  I enquired why x2 & the response was the same both times, "I'm sorry but I cannot." I was also told to call them when I had a tracking number to initiate the refund.  It cost me 1/3 of the purchase price to return the item.