The Apothecarium The Apothecarium Dispensary Plymouth Meeting, No sensitivity for patients suffering with PTSD/Anxiety - Refusal to apologize for triggering anxiety response Plymouth Meeting PA

I've emailed to formally complain as well but apparently they don't care or want to listen:   Went in on 8/28/2022 1:45 pm with my spouse who has anxiety and PTSD stemming from extreme abuse. We weren't allowed to go in together at the same time but I was brought with specifically to aid them.

I went in first and was having a conversation with the woman at the desk. My spouse finally got buzzed in while we were discussing terpenes and I began speaking to my spouse when they got in.   A male behind the desk began trying to talk over us and was tapping the counter to interrupt us while we were speaking to each other to ask my spouse if they were purchasing anything -

to which my spouse replied "I don't know" out of frustration because there was a lot going on for them (overstimulation common w/ anxiety and PTSD - considering PTSD is a comm reason to get a MMJ RX they should learn sensitivity.) The guy sounded annoyed and said "you don't know?"

This immediately upset me. My spouse was flustered and repeated that they just weren't sure what they wanted while still looking to me for help. I could tell they felt uncomfortable and asked if they'd rather go outside and they agreed and left.  

The guy at the counter (apparently a supervisor) said "I was just asking them a question" to me and made a face like they were ridiculous. I replied "yeah, they have anxiety and they were overwhelmed" and he repeated "well I was just asking a question?" and continued to repeat this to me and TO OTHER CUSTOMERS. This infuriated me.

I get that you don't understand what happened but don't start directing your confusion to other customers in the room while I'm trying to explain what's going on. this is what really set me off. I said "Don't talk about my spouse like that" and the woman behind the counter who I initially had a pleasant conversation with gasped.

The guy repeated again "I was JUST asking a question" so I set down the terpenes pamphlets and said "yeah I'm not doing this." and left the room.   After I left I called later around 2:12 pm to speak with a manager named Cindy. I did tell her I'd never return and I meant it.

I explained to her what happened and she said the guy "is used to a certain flow", didn't know we were married (still unacceptable even if we weren't married) and how she "couldn't speculate on the faces he made" but she was in the room. She said she hoped I'd have a better experience elsewhere and that was it.

He never apologized. She never apologized. I never heard back from their corporate email. No one is capable of apologizing, apparently. I went to Verilife and had a great experience with calm and kind employees.

I've tried to reach out to Apothecarium multiple times via email, reviews and formal complaints with the BBB but they refuse to respond. I just want an apology and for them to acknowledge that being so incredibly disrespectful to people who are patients getting medication is unacceptable.  

I get that they probably think everyone going in to get medical marijuana is just lying to their doctors or something about anxiety but that can't be further from the truth. Why in the world couldn't the guy have just said "Oh, I'm sorry. I hope I didn't upset them," or "I'm sorry if they felt anxious"?

Is it really that difficult to do? Why did he have to double down and argue with me about how he didn't do anything wrong. I didn't say he did anything wrong. I said my spouse has a lot of anxiety. How often do Apothecarium employees talk trash about MEDICAL PATIENTS to other patients when someone is out of the room?   Is that common?

Are you really in business to help treat people's anxiety if you can't apologize to someone for sending them into an anxious spiral by slapping a counter and rolling your eyes at them when they're not sure how to purchase cannabis? I'm sorry we "threw off the store's groove" or whatever by having a 10 second conversation about terpenes.  

Do better. The fact that your actions sent my spouse into an anxiety spiral and you can't even muster up a "sorry" is unreal. Get some basic sensitivity training. Until then I'm not going to stop telling everyone and anyone who will listen about how awful we were treated.