The Home Service Club Warranty Refused to reimburse a portion for new HVAC & stalled on approval when we are in triple digit heat wave in Texas New York NY

We haven’t received any updates on this claim. Since Fort Worth is in a severe heat wave with chances of heat stroke and other health issues, this claim was an emergency. Here is a timeline of events for this claim and our request for reimbursement.

7/17/23 - submitted claim to HSC that HVAC isn’t cooling.

7/18/23 - G&A Mechanical assigned to the claim with appointment on 7/20/23.

7/20/23 - G&A Mechanical came out and assessed the unit. They detected a leak inside the indoor AC unit and said it needed to be replaced. For a temporary fix, they loaded 7 lbs of refrigerant at $105 per lb + $65 service fee. Total charge was $795.

7/20/23 - G&A Mechanical submitted paperwork, recommendation for replacement and photos to HSC while they were still at our home.

7/21/23 - Comfort Experts came out and assessed the unit for a 2nd opinion. They confirmed the indoor unit needed to be replaced. They also said if we didn’t get the outdoor unit replaced at the same time it would void the manufacturers warranty. 

7/22/23 - HSC claimed to still be waiting on the photos from the technician at G&A Mechanical, which were sent on 7/20/23.

7/22/23 - AC unit was already up over 80 degrees again. We’ve been in triple digit heat most of the summer with dangers of severe heat and heat stroke, so we made an appointment with Comfort Experts to get both the inside and outside units replaced.

7/24/23 - Comfort Experts installed new inside & outside unit, new pad for outside unit, new thermostat. Total charge was $14,253.02.

We are requesting a reasonable reimbursement (for at least a portion of the inside unit), according to our home warranty contract. Let us know the amount our contract will reimburse for this new unit. If the amount is reasonable, we will agree to close this claim upon receipt of the reimbursement check.