the pet store online RIPOFF lithis sproings , Georgia

I order a replacement flap for my dog door over the internet, of course. Other than the original receipt I printed when I order the product, this company never contacted me with a thank you for your order or a notice of shipment. I waited a week then emailed them asking them if my order along with my name, order #, etc. had been shipped. I waited a few days without response and emailed them again with no response. Then I called them. I was told they were not available and to
leave a message (automated) and I did along with my telephone #, name, and order #. I waited a couple days and still did not get a response. I called them again and actually got to speak to somebody and was told that my order was mailed the day before. I waited a week and no package. Then I called again and spoke to somebody and they told me my package was mailed three days ago and would arrive in about three days. Still no package. I called again and spoke to somebody and was told
that my package was mailed that day. I actually got a notice from UPS that day (3/9/11) stating, "A label for this shipment has been created, but UPS does not yet have possession of this shipment. Once we receive the shipment, the tracking status will be updated". I checked for update of the package being received by UPS from the 9th until last night.
Today I called again and asked why haven't you posted my order yet, please refund my money I am not interested in doing business with you. They told me they could not refund my money as they had it logged at already mailed then very rudely put me on hold for over ten minutes. Then the women said she would call me back and asked for my telephone number as if it had not been supplied before via emails and voicemail.
She called me back and said she had the package in her hand and was taking it to be mailed but would still not refund my money. I just got an email from UPS and guess what it said..."A label for this shipment has been created, but UPS does not yet have possession of this shipment.
I have called my credit card company and told them about the charge from "Thepetstoreonline.com" and they are conducting a fraud investigation. I had also contacted UPS just to make sure that it was not an error on their part that my package was accidently overlooked and not posted to me as shipped. They said sorry but the package was never recieved. I have never had an experience from a company taking 18 days to ship and order. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY.
THEY WILL JUST TAKE YOUR MONEY AND WASTE YOUR TIME. I will keep you posted to let you know if I ever receive my order.