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Report: #1514580

Complaint Review: thefragrancia - Laguna Beach California

  • Submitted:
  • Updated:
  • Reported By: Truthman — United States
  • Author Confirmed What's this?
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  • thefragrancia 1968 S Coast Hwy Laguna Beach, California United States

thefragrancia.com CVG Ricky Additional address: 7541 Pingue Drive Columbus OH 43085 They sold me counterfeit cologne Laguna Beach California

*Author of original report: The company gave me a full refund

*Author of original report: Thefragrancia.com - multiple sites connected to same address

*Author of original report: thefragrancia.com

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They market fragrances online at a discounted price.  The site looks legit.  They provide a physical California address but no phone number. 

I purchased mens cologne from their site and it took 3 weeks to receive.  I didn't receive confirmation about the order until I inquired days later.  Shortly afterwards I rec an email with tracking from Ohio (not CA) with a 3 week shipping time.  I tried canceling the order because I felt uneasy due to certain red flags after the fact.  

I received the fragrance almost a month later - odd packaging with a sticker from China.  The box was fake (I have real creed aventus) - wrapped in cellophane 

-smelled like crap 

- counterfeit creed print and box 

- no batch code or lot on bottle   It was printed on the packaging to look like a sticker but it was actually printed  

- cap was counterfeit 

- it was a 4oz bottle.  Creed makes a 3.3 fl oz

- sprayer was counterfeit.

the list goes on.  

tried to contact fir a refund and no further response.

tried disputing with credit card but they want a letter from a company stating it is counterfeit.  

Add site to browser and you see that Chinese letters show up in browser temporarily before landing on site.   I should have known better but that's what I get for not buying from an authorized seller.   

 

email from them: 

10/26

"Hello There

           Thank you for contacting us.I checked your package and happy to tell that there are no issues in the transist.Then you will receive your package within 7-10 business days.If not please contact me and I will issue you a full refund. Thank you."

This report was posted on Ripoff Report on 12/20/2021 02:34 PM and is a permanent record located here: https://www.ripoffreport.com/report/thefragranciadotcom/laguna-beach-california-cvg-1514580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
0Consumer
0Employee/Owner

#3 Author of original report

The company gave me a full refund

AUTHOR: J - (United States)

POSTED: Tuesday, December 21, 2021

***** The company provided a full refund of my money on 12/23 = 89.95 **** It took quite a bit of correspondence and time but they refunded my money. Still received no response but that’s ok. Thank you.

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#2 Author of original report

Thefragrancia.com - multiple sites connected to same address

AUTHOR: J - (United States)

POSTED: Tuesday, December 21, 2021

 Watch out for thefragrancia.com selling counterfeit fragrances. There are also other sites connected to the same physical address in Laguna Beach CA. Those sites look similar (deeply discounted) higher end fragrances (eg., creed aventus). Listed for approx 89.95 when the bottle is typically 300.00+ usd.

Do your due diligence when thinking about buying from: thefragrancia.com But take note that the additinal sites below are located at the same address for thefragrancia.com. I’ve had no experience with the sites below. Buyer beware. thearomaking.com eserumshop.com

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#1 Author of original report

thefragrancia.com

AUTHOR: J - (United States)

POSTED: Tuesday, December 21, 2021

 This company is a SCAM!!!!!!!! Counterfeit fragrances!!!!! I wish I could give a negative star review.

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