Complaint Review: TracFone Wireless, Inc. - Miami FL
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- Author Confirmed
- TracFone Wireless, Inc. 9700 NW 112th Avenue Miami, FL United States
- Phone: 1‑800‑867‑7183
- Web: www.tracfone.com
- Category: Cell phone, cellphone service
TracFone Wireless, Inc. América Móvil, I have traveled to a weak cell phone coverage area, they shut off my service, and then clawed back the Data allotment. Will not return the data allotment. Miami FL
*UPDATE Employee: Straight Talk Wireless
*UPDATE Employee: TracFone Wireless
*UPDATE Employee ..inside information: TracFone Wireless, Inc. América Móvil, I have traveled to a weak cell phone coverage area
*UPDATE Employee ..inside information: Tracfone Wireless Incompetence Galore Miami Florida
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My cell phone service is 'auto-pay' and comes with triple minutes, and 1 GB Data per month per payment cycle. Currently paid up.
I'm here visiting at a place along the Colorado river with spotty cell phone coverage. I still regularly get cell phone text messages and have called out a couple times. I was unaware that since I rarely used my cell phone here, but did get text messages, that they would shut off my service due to lack of use.
Eventually, a couple days ago, (I've been here for days 24 days) I get an email from them stating they had deactivied my phone, but showed the wrong phone number in the body of the text? And I soon found out that they had also clawed back my Data allotment.
Went online and reactivated. Data allotment was not restored. Meanwhile, I've gotten several emails about the deactivation/reactivation and each and every one shows the wrong phone number. Not a one of them shows my actual working phone number. They all show a different service end date from mine as well.
Called their service center...use to be I could request a USA tech agent and after 3 transfers would get one, this time, 11 transfers and it was a hard to understand Indian agent who pulled the old 'talk at the same time the customer does repeatedly so they get angry and hang up' gambit. I did hang up.
Earlier today, I drove 4 miles where I could get a very strong signal and used the phone as designed so it has been reactivated. Just now checked online and still no data re-allotment.
This clawing back of alloted data is just wrong. It's something I've paid for, THEY turned off my service without order or request, it's THEIR system that is mistaken about the phone usage, and when my service is reactivated, the SHOULD reactivate the data allotment.
This report was posted on Ripoff Report on 12/16/2019 11:16 AM and is a permanent record located here: https://www.ripoffreport.com/report/tracfone-wireless/miami-fl-amzsrica-mzevil-i-1489125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
Straight Talk Wireless
AUTHOR: Straight Talk - (United States)
SUBMITTED: Wednesday, December 25, 2019
Hi Jason.
This is Wendy from Straight Talk Wireless and I read your post. I am so sorry for the inconvenience you have gone through with our service. We would really want to help you with any issues or concerns. To help us serve you better, chat with us at http://bit.ly/2qdrKHH for further assistance.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
#3 UPDATE Employee
TracFone Wireless
AUTHOR: Tracfone - (United States)
SUBMITTED: Wednesday, December 25, 2019
Hi. This is Wendy from TracFone Wireless. I read your review. I would like to apologize for the inconvenience you've experienced with our service. We'd like an opportunity to look further into your coverage issue and help you. Allow us to review your account first and gather more details.
Please contact us via chat at http://bit.ly/2qdrKHH, or by calling 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
#2 UPDATE Employee ..inside information
TracFone Wireless, Inc. América Móvil, I have traveled to a weak cell phone coverage area
AUTHOR: Tracfone - (United States)
SUBMITTED: Monday, December 23, 2019
Hi JimM,
This is Cristy from TracFone Wireless. We have noticed your post on this blog. Our sincere apology if you have encountered issues with your service and our network coverage. We would like to discuss the details of the issue that you have experienced and ensure to provide you with a resolution.
For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to working with you.
#1 UPDATE Employee ..inside information
Tracfone Wireless Incompetence Galore Miami Florida
AUTHOR: Tracfone - (United States)
SUBMITTED: Monday, December 23, 2019
Hi. This is April from TracFone Wireless. We are sorry for the trouble that you have encountered with our service and sorry for the delayed response. We would like to investigate your concern. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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