Transport Connection Bill Avrich William Avrich Stopped answering phone after payment Boca Raton Florida

DO NOT use this car shipping company "Transport Connection", and if you do be sure you have a backup plan. I’ll start from the beginning, I was in the midst of moving across the country from Rhode Island to Las Vegas and have a flight booked for 7/11. I chose this transporter because of their great reviews from multiple sources and the information on their website made me believe that they were trustworthy and would be extremely helpful throughout the process of my vehicle’s delivery. This was a HUGE mistake and not at all the case. The only good that came from this company was their quick quote and ease of scheduling services.

I entered my first pick up date as 7/02 and Transport Connection gave themselves a 5-day window, which is completely understandable. However, when 7/07 arrived, there was still no word from the transporter and my car was still parked in its Rhode Island driveway.

Well of course, at this point I have concerns, so I called Bill Avrich from Transport Connection and got no answer- every time. My calls often get forwarded to voicemail boxes stating no one was in the office that day. After multiple calls, I was finally able to get a hold of a representative as I wanted to know the status of the "pick-up.” I was informed that a driver would be there to pick the vehicle up in three days.  I call again three days later to once again inquire about their status and I urgently told him I have a flight on the 21st and I need this car to be shipped and well on its way to Las Vegas.

I emailed Bill Avrich from Transport Connection after the call expressing my concerns because each day my car doesn't get picked up the longer I will need to rent a car and when you move to a place where family and friends aren't close you don't have an option of borrowing a car. Of course, I received no response. Now, it is the day before I am to fly out of Rhode Island and my car is still sitting in the driveway.

I called Transport Connection and Bill Avrich today, but of course no one is in the office (?). It is absolutely frustrating and disappointing. If they would have told me from the beginning that orders don't get picked up and it might be risky for my time frame then I would have gone with another company, but instead they guarantee everything you desire. I don't appreciate the lack of communication and total disregard for my situation and I've been treated as an order number that will get taken care of at some point. I urge all of you who need their cars shipped to take your business elsewhere because this company is not dependable and they don't care, and you will be in the terrible position I am in right now. I hope to help others avoid the situation I found myself in by going through this car shipping company aka scam artists. My advice to you, NEVER believe everything you read about a company online. Do as much research as possible and comparison shopping before making any final decision.