Complaint Review: Troy-Bilt Lawn Mowers -
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- Author Confirmed
- Troy-Bilt Lawn Mowers United States
- Phone: 1-800-828-5500
- Web: https://www.mtdproducts.com/
- Category: Lawn care equipment
Troy-Bilt Lawn Mowers MTD Products Troy-Bilt refuses to replace defective carburetors
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I have 1-1/2 year old Troy-Bilt TB230 self-propelled mower which is still under warranty as of this writing (08/10/2021). Even with fresh gasoline and fuel stabilizer (Stabil), this and many of their mower models refuse to start after being idle for a month. Their local warranty agents reported that Troy-Bilt calls this "fuel-related" and refuses to cover it. But this is clearly caused by a faulty carturetor design.
I called Troy-Bilt's Customer Service, told them that I was using fresh gasoline and a stabilizer, and got the same response. Their stated warranty does NOT exclude carburetors, so this is an DELIBERATE bad-faith scam that should be reported.
This report was posted on Ripoff Report on 08/10/2021 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/report/troybilt-lawn-mowers/mtd-products-refuses-replace-1510843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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