Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to True Trading Group for its full commitment to quality customer service.

Ripoff Report's discussions with True Trading Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. True Trading Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

True Trading Group’s principal, Mr. Michael Edward has informed us that his personal philosophy is that his members success is the heart of the business. Michael Edward feels it is critical to listen to his members and respond properly. By always putting his members first, Mr. Edward hopes to maintain True Trading Group as a successful enterprise both now and for many years to come.



True Trading Group’s head trader Michael Edward attended The College of New Jersey and graduated with a bachelor’s in finance degree, in May 2007. In August 2007 Michael was hired by New York-based hedge fund T3 Alpha Fund. At the fund, he went through a 3-month educational course and shortly after completing that course began successfully managing millions of the fund’s money and even earned the firms Trader of the Year award, in 2008.

In 2010 T3 Alpha Fund went through a restructuring and is now known as T3 Capital Management and as a result, Michael made the decision to seek opportunity elsewhere. He used his knowledge, skills, and experience to that he learned at the hedge fund and began trading for himself while co-founding an investor relations firm and several top tier websites within the financial sector.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, True Trading Group truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the entire True Trading Group team show us. They are serious about meeting commitments and deliver on their promises.





The information provided in this report below is based on comments made by Adam Heimann from True Trading Group

True Trading Group is an online educational platform and chat room for anyone looking to learn, trade and profit, from stocks and options. We charge a 1-time yearly fee upfront and immediately give access to every course and feature we have and or will have. There are NEVER any upsells. We consider ourselves the “Netflix” of trading communities.

Leads for True Trading Group are primarily obtained through networking, social media, and email marketing campaigns. Mr. Heimann stated the following about the sales and services process for True Trading Group, " Our customers are individuals looking to learn how to trade stocks and options and or to expand whatever knowledge they do have. We provide them with 1on1 attention and help design a plan that meets their goals "



CUSTOMER CARE & COMPLAINT RESOLUTION – TRUE TRADING GROUP

When asked to comment on complaints posted on Ripoff Report's website in correlation with True Trading Group. They stated the following, " A customer will call our customer support # and speak with our full-time rep Elena. Elena will get a sense for what customer is dissatisfied about. We have given Elena several tools to work with to resolve issues. However, if none of that suffices, I will get on the phone myself and do everything within my power to make it right”

In order to ensure that clients are receiving the best experience possible, True Trading Group is dedicated to providing clear expectations and communication with their clients. They state the following, " Members have stated that the text message alerts they receive as part of their membership were very delayed, when in-fact and fairness it should be in real-time. When we were made aware this was a widespread issue and not isolated to 1 or 2 members we began working on a solution, which was to switch sms providers and reconfigure and scale our whole system. It costs thousands of dollars and took an entire week, but we did it and anyone that was affected we gave them an extra month on their membership."

True Trading Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. True Trading Group stated the following, " It means we are doubling down on our commitment to customer satisfaction and excellence while maintain transparency.



STATEMENT FROM THE OWNER - MICHAEL EDWARD

" My name is Michael Edward and I am of owner and head trader of True Trading Group. I would like to thank you for taking the time to review True Trading Group. True Trading Group or as we like to call it TTG provides everyone with the opportunity to get a real education which will help any trader of any skill level to learn, trade and profit.”

In addition to their head trader Michael Edward, True Trading Group has an amazing supporting cast of pro trader moderators and U.S. based customer service. Everyone at TTG shares a strong passion for helping others improve their financial and overall quality of life. Our entire team is located within the U.S however we have members from all over the world and commitment to trading education. True Trading Group offers a 1-price all-inclusive membership that provides immediate access to everything they offer and everything they will offer. New courses and features are constantly being released and as a TTG member, you are never up-sold on ANYTHING. True Trading Group is often referred to as the “Netflix” of trading communities.

Ripoff Report was pleased to learn that True Trading Group’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM TRUE TRADING GROUP

True Trading Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, True Trading Group provides a very positive environment to work. Opportunities for suggestions and improvements are greatly encouraged. The team have expressed that they feel very confident doing their job with all the support provided by the entire TTG team.

In summary, after our review, which included discussions with True Trading Group, Ripoff Report is convinced that True Trading Group is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that True Trading Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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