Trusii Wellness Program Services, LLC Set unrealistic expectations to rope me and 6 of my family and friends looking to improve their health into financing a $6,720+ Molecular Hydrogen (H2) Water Machine for a bogus "case study" only wanting "positive feedback" to then rope more trusting people into the same thing. Davie Florida

In November of 2017, I was introduced to and accepted into a seemingly “too good to be true” case study through Trusii Wellness Program Services. Unfortunately, over time, it proved to be just that.

The case study was to collect subjective data on the impact of Molecular Hydrogen (H2) water via monthly surveys asking common health questions and rating symptoms on a 1-10 scale. I was told that I would need to either pay in full or finance one of their water machines, and then would be reimbursed each month over the course of the 3 year study to cover the entire cost of the system, as well as any interest.

Being that the machine was so expensive (original financed amount: $6,720), I asked a lot of questions before I committed-- I was sure there had to be some sort of “catch.” After a couple phone calls with the sales rep to ease my doubts, loaded with questions and reiterated concerns, I agreed to finance.

After receiving my machine, drinking the water for a couple months, and getting paid on time after completing the questionnaire, I decided to refer close family and friends to the study who I thought would benefit from molecular hydrogen. I thought, “I’ve read about the promising science behind the health benefits, and this is a way to get them for free... why wouldn’t I tell them!? Plus, their testimonials will help so many other people!”

Things went okay for a bit longer, then I started getting texts and phone calls about my referrals receiving payments late. Then about their machines acting up. By this time, the sales rep who’d originally sold me on the case study and answered all of my initial questions and concerns was no longer associated with Trusii.

She told me that she hadn't been paid in months despite her ongoing work with the company, and now they were demanding money they paid her in commission back for clients who were returning their machines. She apologized for not being able to help me further, but that she had cut ties with Trusii.

After connecting up with another rep, some of the payments eventually came, but many machines never worked properly after that. For example, my machine would continuously get white flecks coming out in the water despite deep cleaning it and using RO water in the tank (something I was advised to do after being told I could use "whatever filtered water I wanted to use").

When I continued to experience issues the only answer I’d get is “well if it’s still making bubbles in the water, it’s still working, so...” My mom even ended up having systemic mold issues from the machine that further complicated her health instead of improving it.

But, despite the issues, we all did our best to complete the monthly requirements-- which at some point had gone from a monthly questionnaire (all I was told was needed when I first agreed to the case study) to a questionnaire, social media post, and voicemail message--but out of the blue, around May 2019, all payments ceased.

By June 2019, I received an email stating I had not met the requirements to continue receiving payments for the case study. When I contacted "my new rep," he responded that he was sorry, but no longer associated with the company. He gave me the contact info of where I was to voice my concerns (later, I was made aware of why this rep left, and he has now become a major help to all of us now fighting this nightmare).

When I replied with screenshots and emails proving I had completed my requirements, I was told I had not completed additional requirements not listed in the monthly emails such as an initial photo and video interview. Both of which I had never heard about and would have been completed 18 months prior to the email.

I explained then that I felt it was extremely odd that I had been being paid all of these months without having completed what is suddenly crucial to my eligibility in the study. They continued to explain that they have the right to change whatever they want and decide to remove participants from the study if they are not meeting their requirements.

I proceeded to explain that participants cannot complete requirements that they are unaware of. They then stated that we are giving everyone the opportunity to complete them now, and that payments would resume thereafter.

As the next 3 months passed, I went back and forth with the 3rd rep (I have saved our text conversations) trying to jump through hoop after hoop after hoop just so I could get paid, or my friends or family could get paid, and still, nothing since April 2019 (some even before then).

I've had to continue to pay my loan out of pocket so that my credit isn't wrecked, with an out-of-commission machine. All of my friends and family have dealt with the same-- thousands of dollars of unanticipated burden, constant stress of back and forth fighting to be reimbursed or have their loans forgiven, and nothing to show for it.

In addition to this, Trusii has made threats to sue for defamation and send us to collections stating that not only will we no longer be paid and reimbursed for the months we believe we met requirements and did not receive payment, but that we indeed only me their requirements the first month, and therefore owe THEM all of the money the did pay us!

They also told us that we could only say positive things or else our testimonials would not "count" for reimbursement, and when we questioned that as this was supposed to be a case study seeking subjective data, they never responded. Lastly, many have tested the machines for H2 levels and found them to be way below what they are marketed as, and way below what has been shown to provide benefit.

It's extremely difficult to explain every detail of how this whole thing unfolded (nor do I honestly care to because of how much of my time this distater has already taken from me), but the long and short of it is that all signs point to this being a scam.

The company paid participants by enrolling new participants, and as that pool drained, they could no longer afford to pay anyone. Definition: Ponzi scam. They need to be stopped so no one else is taken advantage of.