TURBOTAX INTUIT TurboTax has false advertising & it's virtually impossible to speak with a customer service rep Mountain View CA

I paid extra for their advertised "live" help. When I needed it I had to wait an hr & a half for somone to call me back. He wasn't able to help. The second and third time I tried getting "live" help I had to wait over three hours both times for someone to call me back and BOTH times the phone was disconnected before they answered my questions and no one called me back.

I'm on day 3 of this and after more hours of trying to figure it out on my own, I thought I was done and filed. After I get an email saying the state & federal denied my forms and I even owe money to both!? How could they deny my forms when I answered all of the questions TurboTax asked me correctly!? I am going to demand all of the $175 TurboTax charged me back if I can ever figure out how to get ahold of them! I will NEVER use they're service again! Don't waste your time & money!!!