Turnkey Vacation Rentals Corona virus epidemic - Absolutely no refunds. Company offers a credit an then price gouges next years rates!! Austin TX

 I had my date incorrect, we booked in February. Also, the homeowners aren't getting a dime of they money I spent to rent their house, think about that for a moment. One more thing, the company is more than likely going to tank after all this but the right thing to do is to refund people who are not receiving services. You can defend them but you won't when it's your turn. There is nothing more to respond to your response.

We booked a house back in March, for an April 13th through 18th stay.
- Okay here is the thing. If you booked in March especially in the last couple of weeks, this possibility should have at least been on your "radar". So sorry if you don't get as much sympathy as someone who may have booked this 3-6 months ago.

This cancellation is not our doing. It is only due to a global pandemic and national emergency!!
- They didn't cause it either. Just like you want a refund, this is money they were expecting to use to maintain their business. Yes this sucks all around, but this is what it is right now.

On another more "Global" level, the people that rent their houses out are losing just as much as you...in fact more. You not being able to travel is causing other people to lose their income.  Who knows how much that cancelled event is costing businesses and the people they employee, but I can guarantee you it is significantly more than the money you spent.   If this goes on for too long MANY businesses may have severe struggles.

We want/need our money back and also want others to know that these people are scam artists.
- There is a BIG difference between "want" and "need". You were willing to spend $1800 on this vacation just a couple of weeks ago, so if you now "need" it and the only reason you are cancelling is because the event was cancelled then you honestly shouldn't have rented it in the beginning. Right now they are likely following their policy with perhaps some adjustments, these are policies you agreed to when you originally rented the house.

They only offered us the exact house we rented and for all we know that's booked up the entire time until their expiration date once this all clears up.
- "For all you know"? You were able to book this house just a month before you needed it at about $300/night.  

Nothing you have shown here they are "price gouging" on next years rates. If the rates are too high, people won't book(this isn't an ESSENTIAL), if people don't book they will have to lower the rates.

Once things stablize more, and they will at some point, it is likely that their policies may adust. Many businesses who started out with various policies have since adjusted...you just need to be patient and give it a bit of time.

Good Luck...and Stay Safe