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Report: #1510915

Complaint Review: UHAUL - Phoenix Arizonza

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  • Reported By: Pat M — Lewisville Texas United States
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  • UHAUL 2727 N. Central Phoenix, Arizonza United States

UHAUL Parent Company Amerco Property stolen and outrageous and incorrect chares for storage units Phoenix Arizonza

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In late March of this year, 2021, I was evicted from my home of 10 years due to Covid-19.  The constables came one morning,  unannounced and I had like an hour to get a moving truck and 3 storage units. 

Fast forward 2 months, I start getting late notices when the first month was supposed to be free.  I'm in a motel 6, 2 days in the hospital for a kidney infection, got out, and one day my bf comes in and says he was getting some stuff out of one of the storages, had 3 dollies full,  gets all on elevator and elevator won't go up and just opens and closes so he goes to tell the manager and an employee comes out and locks up the elevator, WITH HIS PROPERTY INSIDE and says come back tomorrow when the elevator company fixes it. 

He goes back the next day and his property is nowhere to be found so he finds an employee and says wheres my property?  Guy says he was told to "put it somewhere" and when my bf got down there the only person who could tell him where he put it did just that.  Now get this, he said he took it downstairs to the basement and put it in a corner way back in the back of the basement so nobody could get it.  BULLSH*T

Well, it wasn't there and since then Uhaul has done nothing but lie, lie, lie.  Since there were cameras everywhere we wanted to see the video, A month or more passed, still getting the runaround, different stories from no camera where he was to it'll take awhile before we can get the video from the security company.  BULLSH*T 

They had instant access to the video that supposedly didn't exist and the employee involved was fired a week later and they don't seem to remember who he was or how to reach him because he was just temporary.  BULLSH*T 

Filed an insurance claim, another month goes by, nobody contacted us or would discuss anything with us.  He lost over $12,500 worth of equipment, clothes, camping equipment, and the keys to his truck that he had laid on the dolly, gone.  He had to break into his truck, get new ignition, new door locks, etc. and those bastards offered $2,000 and pay off our units, (approx. $1,500) for 3+ months of total misery and agonizing over this lost property.   

Oh, and by the way,  Amerco is also the parent company for Repwest, the "insurance" company.  Since then, we are still in those units and they are still charging us, we are at lien stage and will probably lose everything we own, and I mean everything.  It's rape folks, it's just plain rape and not once but twice. We lost all of the property he needed to work,  had to replace his truck parts, and pay out of pocket for that and they will auction off everything we own soon. 

I even emailed Big Joe Shoen, no response.  So now I know why Uhaul just lies about everything to cover their a*s.  Because that's what Big Joe Shoen's teaches.  Just ignore them, they'll go away.  "Too big to fail?"  Is UHaul the AIG of the moving and storage industry?  He doesn't care about you and your insignificant a*s.  All that matters is his bottom line.  I'm in if there is a Class Action.  

This report was posted on Ripoff Report on 08/12/2021 06:39 AM and is a permanent record located here: https://www.ripoffreport.com/report/uhaul/phoenix-arizonza-parent-1510915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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