Unique Insurance Co Deceptive Niles Illinois

Hello, My vehicle was recently involved in a car accident where the other driver had ran a stop sign and T-boned my vehicle. Calling Unique Insurance Co at first seemed very reassuring, they were quickly able to tell me to take my vehicle into the local auto shop they had contacted to draw up an estimate of the damages to my vehicle. D&R Auto body shop told me to expect a call from the insurance company by Monday, this was last month. Since I have taken my vehicle in for an estimate, every time I have called Unique Insurance, they inform me that my claim has been assigned to "adjuster" by the name of Laura Valuum. After calling over 100 times in the last month and leaving countless voicemail messages, it appears that progress through insurance has reached a stand still. Even calling the supervisor brings you to her voice mail. Is there anyone working here other than the initial people you speak to on the phone? This is very unprofessional practice and reflects very poorly on the company, I have been unable to take my car to work and get things done. This was through a car accident that was not even my fault. My Claim number is 15ILP15711 .