UPS STORE #6075 HARBOR UPS STORE Rude and Disrespectful Employee HARBOR VIRGINIA

On 8/4/2021, I was on my way to the Sea, Air, Power Convention when I emailed my resume inside the UPS Store 6075 in Harbor, MD around 10 AM.  There wasn’t a computer terminal available so I my resume from inside the store.  I received the confirmation it was sent.  After dropping off my computer, I walked back to the store.  There was a long line in the store so that customers had to wait outside. 

Once I was inside the store, I noticed Daniel was the only UPS Store employee.  After assisting with a customer, he took a package behind the line to wrap it for a customer.  After five minutes, I asked UPS Store Employee Daniel if he had help.  He said he was the only one.  He went back to wrapping the package for the customer.  With each customer in front of me he was slower and slower.  When I approached the counter, I said I was waiting for my resumes to be printed.  He said the email never arrived. Later I spoke with his boss Lashawn.  She said she would coach him. 

When I returned on 8/5/2021, Lashawn had the resumes printed.  I had my laptop with me.  Like she mentioned over the phone, I sent two emails while she was there.  She said they arrived, and I paid for the ten printed resumes. Daniel hid himself the entire time I was there.  Lashawn did not use the opportunity as a teachable moment.

Later, I called another UPS Store in Baltimore, MD.  When I asked Quentin how he handled long lines, he mentioned he would 1) tell the customer to drop off the packages at the desk, and 2) ask the customers to be patient. 

Having worked customer service for 20 years I know Daniel had a lot of options available to him.  I asked him to call someone to help.  He ignored me and the customers behind me.  Other customers waited longer than 30 minutes while he wrapped the packages and processed the customers’ transactions.  Daniel did not respect the many customers’ who had to wait or the importance of the Sea, Air, and Power event.  There were many top military personnel at the Sea, Air, and Power convention.  They were also inconvenienced by his “I don’t care” attitude and lack of concern for the customers’ time and tasks.  Customers should not pay for his bad attitude.

The UPS Store owner has options available.  When there are important conventions, there should be enough coverage to handle large flows of customers.   An employee should not be left alone.  The boss or another employee should be available at a moment’s notice to help another store – especially with important conventions.

I am a business owner and long-time UPS customer.  I also had family members that worked for UPS.  Daniel has the worst work ethic I have ever seen.  There is NO EXCUSE for the disrespect and treatment of myself and others at the UPS Store # 6075 on 8/4/2021.  The UPS Store Employee Daniel should be replaced by another employee who wants to properly represent UPS.