Valuepoint Distribution Customer service manager Steve Winston Delivered incomplete product, (TV/DVD/Stereo system) and refuses to provide the system even which was paid for Mill Valley California

I purchased my spa on 18 May 2013, after numerous delays it was delivered on 2 Nov 2013. I purchased my spa for $3699.00, this price include a Pop up DVD/TV/Stereo system which was a quailfying factor in selecting this spa. While the company was good at keeping me updated throughout the delay in delivery, upon delivery and reporting to the company that my spa was delivered with out the TV/DVD/Stereo package I was replied to by the Customer Service manager in a negative manner. I have talked to customer service over the course of 16 months, along with the service tech.

I am constantly givin the run around, from it will be delivered in two weeks to being told I can go and purchase my own system and be reinbursed. Since the arrival of my incomplete spa, I have be lied to, given the run around and get nothing in response to emails, phone calls, including leaving messages on the parent companies voice mail. I would not recommend this company in any respect, apparently customer service when one spends thier hard earned money they have no regard for honoring thier sale and product. In submitting this, understand, I have contacted this company a minimum of 75 times via phone, and constant emails with no results.