Vega Line Moving & Storage Services Stolen my shipment Calgary Alberta

I booked my shipment on September 14, 2013. A day I booked it, I sent them my Calgary address where they were supposed to deliver it. When they picked it, they said that it will take around 7-10 days to deliver at Calgary address.

After a week when I contacted Alex (contact person), he said he will check with their despatching company and let me know. I waited for a week when I didn't get a call then I mailed him again. Then he said that they didn't had my Calgary address so they haven't despatched it yet. I reminded him that I already sent him address a day before they picked from Mississauga. I gave him again the address and explained him my situation as I have my family here and we need our stuff. then he said that for sure I will get by next Saturday. I started to wait for Saturday.

When I didn't get anything on this Saturday, I called him again. He said he will check it and let me know the status in next few mins. 2 days passed and he didn't call or mailed. Then I called him again to Tuesday. He said, they didn't ship it yet. I asked who? Then he said he will call me by 3 pm and tell me exactly when I will get it. Again he didn't call me. Next day when I called him he said there was some confusion and the shipment company by mistake delivered it to the wrong address as the other person name was similar to my name. He promised me that he will call me and see what the issue is.

Next day I called him again and then he gave me a number and asked to call them. When I asked on that number I found its another moving company and they started to blame me that I didn't give them my details and its because of that reason, its late. They also asked me that I have to pay around $2100 for this which was way more than I was quoted initially (around $1500). They took my address and contact number and said they will ship it on Saturday i.e. October 12. 

I called Alex and explained him all the situation and also asked why he didn't gave them my address and other details. I also asked me how rudely they behaved with me. I explained him that we have suffered a lot because of this dealy. I told him that I am dealing with you and I will pay only you. Also He has to deal with them directly. I also asked him to make sure that I get my things this Saturday. He said he will help me on this and I can pay him.

Other company told me that they will confirm the time on Friday when they are coming. When I didn't get any call till Friday evening, I called them again and by then their office was closed. Then I sent a mail to Alex again stating the situation and told him that if I dont get my things by Saturday afternoon, I will take necessary steps.

Now I waited whole day here at my home and waiting for them but I didn't get any call or nobody arrived here. I think this is a part of scam. So far these guys are not able to tell me what the actual problem is. Everytime I call them they make some excuse and promise to call but they never do anything.

I am now so frustated. I have 3 small children and I need all my belongings. Its been a month now and I have to buy lots of stuff which is unncessary. I am so worried and can't concentrate on my work.

I am now planning to file a police complaint againt this company.