visible wireless service visible mobile sold me 2 smart phones with out bluetooth capabilities model is defective greenwood village Colorado

purchase 2 motorola edge 5G phones after a week or so started having issues with  the earpiece dropping the connection and not switch to incoming calls thought it was the earpiece and order another at which point my wife wanted one also, when they arrived we found that neither device would connect and while trying other devices only a speaker would connect and that too would lose it connection and would only reconnect if you update the phone mulitple times on a daily basis I tried contacting visible via chat and most case I was not able to hold on a half hour or more so I continue to try when I was finally able to chat with someone I was told the 14 days had passed to return the phone it which point this person never reply again so I ended the chat and tried again the next day which took me 45 minutes to service that person was also rude and pretty much let me know that because it was 20 days I was out of luck and had just lost my $1200 that I spent on the phone and stated that should have gotten insurance which I was actually billed for which she verified, and sent me a link at which case I am suppose to pay an additonal $199 X 2 to file a claim on brand new phones that are not damage but has a hardware issue and they I would receive the exact phones back with the same issue that does not make sense to me and feel that they should have offered me a refund or a diffent model of phone at a compatible price.