vivid seats did not refund my money for tickets that were emailed to me in a deceptive manner chicago il

On aug 26 2019 I ordered two tickets to see cheaptrick and zz top at jones beach theater for a total of 167.77.  I received an email saying that they got my order and that all I had to do to get my ticket was to download the app on my phone and click on the tickets incon and my tickets would be there. I did this and sure enough the tickets looked like they were there complete with seat number etc.

On the day of the show I got to the venue and accessed the tickets. The ticket taker said these were not the tickets since there was no bar code I went to will call and they told me that I should've received an email telling me that there would be an electronic transfer and that the tickets shouldve been emailed to me. 

I searched my email and found no email from vivid seats  I tried to call them and got nothing but a busy signal.  We ended up buying other tickets from the box office.  I called capital one and told them what happend they launched an investigation. I called vivid seats the next day and the customer service rep told me the email was sent to me through ticketmaster no one told me to look for an email from ticketmaster that I received the day of the show . 

The only thing they offered me was a vivid seats gift card for the cost of the fees i paid I told them to forget I have since reported them to better business.  Capital one investigated and since they did deliver the tickets they coudnot issue mea credit I am appealing this decesion.  DO NOT DEAL WITH VIVID SEATS  THEY ARE A DECEPTIVE CO