Vinit double charges and fakes complaint to avoid fixing panel. Provo Utah

Vivint Forttiva credit We are now getting charged double-once by fortiva and Vivint Fortiva which is the company who gives credit for the monitoring service (who we were not even supposed to need) My system no longer connects to the WiFi and does not work. Monitoring never calls when alarms go off. We are being robbed semi-daily. Vivint cannot fix the issue over the phone and refuse to send out the technician because they say (this is insane) the last guy who came out here is nit comfortable because I had a machine gun in my jacket. HaAHaA ludicrous!

So now I’m stuck with no working security system and they will not repair it. Completely against their policy. I told them I am being hacked and need to talk to security but they refuse to let me speak to security. This is a scam which I believe Vivint is unaware of but we need to find out who. When I call them the person answering is not Vivint. Vivint fix this!!!! Refuse to fix my panel and look into security issues. Double charging