Vontage will not adjust charges when service changes Holmdel New Jersey

DON’T EVER DO BUSINESS WITH THIS HORRIBLE COMPANY, EVER! When signing up for their business service 9 years ago, They cancelled all my listings in local phone books and said it was “per my request”! WHAT? What company would ever want to cancel it’s phone book listings? That’s when I should have dropped them, but I didn’t. It only got worse. After negotiating a new rate plan with them 6 months ago, My phone bill was to be lowered by $85.00 per month. Now after 5 months they say I owe an additional $544.00 (which includes late fees and charges) because they claim that rate fee reduction never happened, even though I have a recorded conversation of it. They now hold my number hostage until I pay $544.00. THEY ARE CROOKS!