Wal-Mart Stores, Inc. store policies mays landing, New Jersey

OK...well if you buy an air mattress and it is loosing air I wouldn't have the reaction "Oh no this is not happening!"...it seems like you are being over dramatic....if a company makes 100 Million of those things in a year a few are bound to have leaks....come on get real. I myself have owned probably 6 or 7 different air mattresses from wal-mart....I have used them for everything from road trips to pool toys, and they have all been great. In fact the one we used as a pool toy we had a contest to see if anyone COULD pop it by diving into it and nobody could.....so I completely reject your categoric statment that the matresses are "junk" you just happened to get a bad one. I have had many that have held up under suprisingly rough treatment.

As far as the policy goes, it is fair. Air Mattresses are basicaly expensive balloons, and of course they are prone to popping. And most people only need them for one or two nights. It is the kind of thing that would get returned ALL THE TIME if there wasn't a policy on that. Who would really "buy" one when you could just get one, sleep on it for a few nights, and return it when you were ready to go back home. The policy is in place for a reason.

As far as the policy not being displayed....well the policy IS displayed at the customer service desk as a general rule...but in a place like wal-mart...where they sell  EVERYTHING....there will be different policies for housewares, electronics, potting soil, food, ect. ect. ect......it is not the job of the store to wall-paper their isles with big giants signs that explain everything....it is YOUR job to be an informed consumer and ask.

And if you REALLY needed another mattress....then what was so bad about them offering you an exchange....it sounds to me like you are just being a jerk.

Because there are people who buy an Air Matress one day, use it for one night because they have guests.  Then they try and return it the next day saying it was damaged.  Since they no longer have the guests, they don't want to exchange it but want their money back.

By the way most Wal-Marts that I am aware of close pretty late and some are open 24 hours a day.  So if you did this about 7pm(per your report you bought it at 6:30 and blew up the bed 30 minutes later).  You had plenty of time to exchange it that night.  Which based on your report and the rush you went through to buy it seems like you needed it that night.

Now, I am not saying that you did this.  But that is the reason the policy was put into place.  This is similar to people buying a Big Screen TV the day before the Superbowl and then returning it the Monday after.