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Report: #935611

Complaint Review: Waynes Automotive - ontario California

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  • Reported By: ben who — vidal California United States of America
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  • Waynes Automotive 157 N. Mountain Avenue ontario, California United States of America

Waynes Automotive price gouging poor service ontario, California

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        I called and was give a fair price over the phone i asked if they were good with the Mazda Miata, i was told they were factory trained Mazda specialist, so i used there towing service and had my car towed their. after the mechanic spent 3 hours looking at the engine he said it was out of time and needed a new timing belt ? ok i said do it ? then they gave me the estimate for a new timing belt install ? 960.00 plus 60.00 for the towing i was completely floored to hear this price ! i asked why it was so high ? they said it would need a new water pump, that is was customary to change wile replacing the timing belt ? so i asked what the price would be if i elected to not replace the water pump 800.00 ? i responded, i would not be doing the repair, i was then told there a 175.00 estimate fee and a 100.00 towing fee !! double shocked !! this was not explained to me ? i told them i would not pay the estimate, they told me, I would not get my car back until it was paid ? so i paid and left very angry, so it get's better, wile i was sitting in the office i noticed that they were buying parts from NAPA auto, i decided to call NAPA  and find out how much a water pump was, I was quoted over the phone. the part was 24.00 ? will 160.00 for a 24.00 part i believe if you do the math it is a 600 % mark up ?
OUCH
          now after learning about this i took the car to a mechanic who was on the Mazda dealer approved repair center list, this mechanic, said open the hood ? crank it over ? ok the lower cam belt gear is bad it's common in the year and model, in 5 min's he pulled the bolt and looked at the crank shaft and told me he could not do the repair with out replacing the engine at a cost of 1080.00 installed ? because of Madza's policy on that engine with a scored crank shaft ? i asked what am i to do ? he told me to do it your self ? and explained in 15 min's every detail i need to do and what parts i needed to replace and where to get them ? i asked how much for the estimate to my surprise ? FREE   

           i went home and ordered the parts on line water pump kit including cam belt, tension roller and gaskets 75.00 on ebay new ? lower cam belt gear 39.00 crank shaft bolt 7.00 wood-ruff key 1.00 ? for a total of 142.00 now i'm in no way considered a mechanic ? i put my daughters bike cycle together for X-mas  ? but work on car's is a new experience for me ? but the amateur mechanic i am was able to repair this car in 2 hours with a 64.00 tool kit i bought from home depot ? for a total cost of 206.00

           now the story gets even better, i called Wayne's automotive and told them how he had miss diagnosed my engine problem and i was thinking about filling a complaint with the state attorney general about his business practices, in retaliation Wayne's auto called the state of Arizona and said i Tampered with the ignition interlock device, which is a complete lie, and as punishment the state of Arizona extended my interlock commit for six months, now i did not figure this out until to day, but seeking advice from my attorney and chase bank, i was told to return to Wayne's automotive, and simply ask for my money back, so after a heated discussion, Wayne told me that if i pres-sued this matter he was going to call my probation officer and have me arrested for tampering with the interlock !!!

           so in a nut shell if you do business with Mr. Wayne remember he is a thief, lire and extortionist and will do what ever it takes to robb you of your hard earned cash. and the biggest thing ? if you piss him off he will call your probation or parole officer  to make trouble for you ? i wonder what other business he discusses about his clients, i mean lets say you have a joint in your car ? will he call the FBI and report you ? scary ? 

This report was posted on Ripoff Report on 08/31/2012 09:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/waynes-automotive/ontario-california-91762/waynes-automotive-price-gouging-poor-service-ontario-california-935611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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