Complaint Review: Wells Fargo Bank, NA - Wells Fargo Home Mortgage - Internet
- Wells Fargo Bank, NA - Wells Fargo Home Mortgage Internet United States of America
- Phone:
- Web: www.wellsfargo.com/mortgage/
- Category: Loan Modification
Wells Fargo Bank, NA - Wells Fargo Home Mortgage Wells Fargo Home Mortgage I am planning on sueing Wells Fargo Bank, NA-Wells Fargo Home Mortgage, unless the OCC can help me out in some way. Internet
*UPDATE EX-employee responds: I USE TO WORK FOR THIS BANK......
*Consumer Comment: This consumer, like wise experiences
*Consumer Suggestion: Never trust a bankers agent.
*Consumer Comment: They Did the Same Thing to Me
*Consumer Comment: *THE EXECUTIVES AT WELLS FARGO OBVIOUSLY WANTS SOME OF THEIR EMPLOYEES TO DIE,....
*Author of original report: Response to Susan and Batman
*Consumer Comment: Going forward...
*Consumer Comment: So
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I am writing here because Wells Fargo NA/Home Mortgage sold my home and didn't even tell me that it was going up for auction!
We missed our Feb, March and April payments in 2009, I made a payment in May, June and July. Then Wells Fargo told me that they could do a modification on my loan, all they needed was paycheck stubs, a list of our expenses and a hardship letter, which I put together and FAXed to them that very day.
I called them the following day and she told me that they received all of my information and they would be looking into the modification very soon, and by the end of the month of August they would have a modification put together for us.
Well, I called them about once a week and asked them how things were going, and they told me that they were very busy because they had a lot of modifications right now, but that my modification was being looked at. I asked them if I should make my August payment and she told me "NO, don't make any of your mortgage payments until we get the modification done because they won't be credited to your account. When the modification is done, you can start making those payments." I asked her if that was going to be okay, because I could not loose my home, I have six children and I need my home! She laughed at me, and then said "No, you are not going to loose your home, everything is fine." So I then asked her if I could give them a call about once a week. She told me that was fine, that I could call anytime I wanted to, with a strange sound to her voice, like she thought I was crazy to want to call each week to make sure that everything was okay with my home.
Well, August went by and I did my weekly calling, getting the same answers, your home is fine, it's not going to be sold, and we are just really busy and that's why my modification wasn't done yet, but they would have it done by the end of September.
Well, long story, short...this continued throughout September, me calling once or twice a week, and them telling me that everything is fine. Then I received my modification payment plan.
They wanted me to pay more than twice what my normal payment was. I called them and they told me that was my modification and I could not do anything to change it. So I became very scared as I didn't have that kind of money! In fact, the reason I got behind on my mortgage in the first place was because I could barely make my payments because of hospital and doctor bills that were piling up from my eight year old daughter and myself being hospitalized several times in 2008.
So I called the 1-800 HELP line that President Obama had set up for home owners to get financial help and possibly reform their mortgage. I spoke to a very nice lady, who was very sympathetic to my situation.
I told her everything that had happened with the modification, and then I gave her my monthly income, hardship letter and list of expenses. We figured out that at the most I had $500.00 left over after all of my bills for each month. Which isn't terrible, but isn't enough if an emergency comes up.
So she then, with my approval, called Wells Fargo Home Mortgage. She got a lady on the line and the HELP lady talked to her, describing my situation. The Wells Fargo lady was looking at my account, we were on a conference call so that I could hear everything that was said and I could speak to both of them at the same time.
The WF lady went over my documents with the HELP lady and in the end they agreed that something was messed up, because there was no way that I could make the payments that they wanted me to make.
After look into it, the WF lady said that WF thought that I made twice a month, of what I really made. So twice my take home than what was really my take home. She fixed that and told me to FAX my paperwork to them, told me to NOT sign the documents that were mailed out to me for the modification, but to put at the top of them that they needed to be re-modified. I asked her if I could do that the following day, and I asked her if I could loose my house, again I stated that I couldn't loose it because I have six children. Again, this woman laughed at me and told me, while laughing, that I had nothing to worry about and that FAXing the documents the following day would be just fine. Then the HELP lady asked her if I needed to be making any kind of payments on my mortgage to be sure that they didn't forclose on me. The WF lady giggled again and told the HELP lady, and myself that I didn't need to make any payments, and in fact, shouldn't make any payments, as they wouldn't be credited to my account.
So the HELP lady and I hung up from WF and we talked that it went well, & we thought that everything was going to be okay. We were both very happy and she told me to call and I could get her if I had anymore questions or needed anything.
So, then, we played the waiting game once again, throughout the rest of September, November & two weeks into December. I would call once or twice a week, Yes, they got my documents, Yes, they were working on my modification, No, don't send any money in because it won't get credited to my account, Yes, they thought that they could get my payment around $500.00 less a month than it was before, and after three months of paying the modification, I would qualify for a refinance into a fixed mortgage at 4% interest rate! This was all good news to me! I also asked if there was a sell date on my home, no, there is no sell date on your home!
Then in December I got a letter from a real estate company telling me to call them for Keys for Cash, that they would give me a certain amount of money to clean my house when I moved out!!! I was shocked to say the LEAST! I called WF and got a guy on the phone. I gave him all of my info and asked him what the "hell" had happened to my account, my home, etc. He said, "Oh, well your house went up for auction on December 4th and was sold that day..." I asked him why they didn't contact me to tell me that they were selling MY home??? I told him that I had spoken to a lady at WF on December 14th and she assured me that my home was fine and that they were looking at having the modification done by the first of the year, with my first payment expected on Jan. 17th! He started stuttering and then told me that he couldn't see my account, that it had been moved, (Ok, if he couldn't see my account, then why could he tell me that my home had sold on December 4th???), and that he needed to redirect me to the correct department. He put me on hold and I sat there for a few second listening to the "hold" music, then I got a disconnect sound on my phone.
I called back four more times and they all told me the same thing, that I needed to be redirected to another department. When I asked for the phone number to that department, they told me that there wasn't one and they would have to direct me to them. Every time I was hung up on.
I haven't contacted the real estate company yet, I was waiting for Christmas and New Years to get over. I knew one thing for sure, if they tried to get my family and I out of my home before Christmas, I was going to contact all of the news papers and tv stations and have them take my story of a real estate company throwing a family of eight, six being children and one being only 16 months old, out on the street the week before Christmas.
Well, I haven't heard anything, yet, from them, just the letter I got in the mail, and the day after I got the letter, they taped the same letter on my front door in bright pink paper.
I want to sue Wells Fargo Home Mortgage! They took my home from me! My husband and I have worked so hard to have this home, we worked hard to keep our credit good, and worked hard to get the down payment on the home. Since moving in we have done the yard, because it was a new home and had no yard at all. We put down sod, and we planted seven trees, put in countless shrubs, made two rose beds, with seven rose bushes between the two gardens. We put in a full beautiful figure 8 garden around our tree in the front yard, which we had to replace the tree this past summer, as the old one died during the winter. We have Apple and Cherry trees in our back yard, and we take great pride in our yard and home. Oour back yard has a play area for our children and a dog run for our dog. The rest is grass.
We are in the middle of remodeling the home and have put several thousand dollars into it over the past seven years!
It makes me SICK that they sold my home because they wanted the money, they were greedy! The week after they sold my home, they announced that they were going to pay back the government for their loans that they received from them. I thought, "Great, they are paying back their loans by foreclosing on the homes that they financed to good, honest people & they are selling good, honest peoples homes to get the money to pay the government back!!!"
I am scared, I don't know if I can find a home to rent, as they are always doing credit checks now, just to rent a home, and now, thanks to Wells Fargo, our credit is screwed! I do not want to leave my home! We had it built in 2001/2002 and it is MINE! The carpet is mine, the linoleum is mine, the kitchen is mine, the bathroom fixtures are mine! This is my families home! I will do ANYTHING that I can to KEEP it, or at the very least, to sue Wells Fargo and get paid back several times over, for my house being foreclosed on without me knowing until it was too late, and them ling to me since August 2009.
Can someone help me? Has anyone been in this situation? Can we possibly pull together and get something like a class action suit against to them? I don't know that much about the law, but what they did to my family should be illegal! I hope that it is, and I hope that there is an amazing lawyer out there that will help me sue Wells Fargo.
Thanks for reading and sharing in this Hell that I am living in right now!
This report was posted on Ripoff Report on 12/27/2009 12:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-bank-na-wells-fargo-home-mortgage/internet/wells-fargo-bank-na-wells-fargo-home-mortgage-wells-fargo-home-mortgage-i-am-planning-o-545804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#8 UPDATE EX-employee responds
I USE TO WORK FOR THIS BANK......
AUTHOR: anonymous - (United States of America)
SUBMITTED: Wednesday, January 13, 2010
I use to work for wells fargo for 3years until this past october. I believe everything that you said I might of even been one of the people you spoke to on the phone regarding you loan mod. I believe you when someone told you not to make a payment. This is the worst bank to have a mortgage with. They dont care about helping there customers. The only thing on there minds is making money and getting customers off the phone in "3 mintues or less."
#7 Consumer Comment
This consumer, like wise experiences
AUTHOR: NMSadvocate - (United States of America)
SUBMITTED: Monday, January 11, 2010
Well it was several years back, I had a heart attack. Wife didn't know much other than the house note needed to be paid. With all the expenses kept from me (stress) per her interpretation of Drs orders. Wells Fargo sent some papers she signed them...extension of the loan...I finally found out when a friend asked me about my home being foreclosed because he saw it listed in the paper.....I got into my wife pretty hard...she said they were suppose to take care of that!!! I called and got the same run around as this consumer did, to no avail.
When I got into it, I paid over several thousands of dollars, $9300 to catch the loan up..it was only three months in arrears ($2700)I originally financed the home 11 years ago, for 125k. at 7% for 30 years....been paying through auto bank drafts. Have a surprise payment included on the note "previously deferred interests" in addition to regular interest, insurance, taxes and principle...hit me with at least one late charge annually, even though I have a guaranteed*balance from my bank that covers the note, I am on disability pensions. I have paid on this loan of 125k for 11 years, I owe $147,782.97 per their recent form 1098. To me and my experience, this is not right and hope some one, somewhere with the same issue(s) get legal interests. It is a ponsi scheme....the debt increases each year...escalates to more that the value...they take it in the end, and all you have done is rented, when you die no equity. they're is something wrong with this, I have an FHA loan and am seeking all pertinent records from Wells Fargo to assemble for review, it seems like they have done this all over our country. they of course will charge me some huge amount to get these records.
#6 Consumer Suggestion
Never trust a bankers agent.
AUTHOR: nrsrchd - (United States of America)
SUBMITTED: Tuesday, January 05, 2010
By that I mean anyone that is speaking to you on behalf of your bank or mortgage company. The banker is the principal, the mouth piece for the principal is the agent. Record all phone calls, and take an mp3 player with you to meetings and let them know you are recording so that you can make sure you don't forget some thing that was said. If they refuse to allow the recording, which I know personally that Wells Fargo will hang up when you tell them that, then find another company to deal with. Also check your state laws as some states you can record with out the other persons knowledge and some you can't. Now for the mortgage. What you need to do is have a certified forensic mortgage audit done on the paper work since if a crime was committed it would be found in the paper work. Where do you get one? At Endless Fraud Detection. Just add a dot com and you will find their website. They provide a certified forensic mortgage audit that is done by lawyers for lawyers. The courts like the detail that the audit provides as well as the litigation support paper work that contains all the case law relevant to your mortgage issue and the laws violated. If you have been removed from your home and there was fraud in your contract you could be awarded triple damages because you had a lose because of the fraud. Now the audit once fraud is found will create a RESPA letter or letter of rescission. Letter of rescission is a demand for ALL money paid in back. Then add the fines for the violations, legal/audit and other costs and see if they add up to more than the cost of the house. If so they owe you. If not then you sit down and renegotiate the difference at say 1% since they violated the law and know they know that you know how to check up on their work so they wont mess it up this time. These guys even have a radio show, the Endless Fraud Detection Radio show, with links at the top of the home page. The link to the rule of law radio network has a show in the archive from Dec 17 where they have a gentleman on who is in the rescission process. They say that the auditors have yet to see a mortgage that does NOT have fraud and the majority the find have rescindable violations. That says a lot about these mortgage companies. It is called predatory lending and they prey on the fact that the people are not trained in the convoluted detail of the real estate industry. They just say, "trust us just like you do your banker" all the while crossing their fingers behind their back. Now lets spank these bankers like we would our children for stealing and take this country back one house at time. Yes they stole from us. The 2006 FDIC Inspector Generals report states that 83% of mortgage
contain fraud, they admit there are that many fraudulent mortgage out
there. If you really understood the process of buying a house you will become very irate as they get paid more than just by the home owner who pays 250,000 total for a loan that was 100,000. They don't want to wait 30 years to be repaid, they want it now and get it since congress allowed securitization back in 2001. Once the note is signed it is securitized and sold. The fact they sold the note makes the mortgage unenforceable by them as they are no longer are the party in real interest but just the servicer. They don not even have the right to foreclose, the actual owner of the note holds the legal right but they never can produce that person. That is why this country is in the mess it is in. The bankers have bleed this country dry and now it is time to take it back. Now go take back what is yours.
nrsrchd
#5 Consumer Comment
They Did the Same Thing to Me
AUTHOR: CJ - (United States of America)
SUBMITTED: Wednesday, December 30, 2009
I feel your pain Madatbanks (Colorado). We have perfect payment history on every single account on our credit report. Our credit scores were excellent. We have paid early on our mortgage payment with Wells Fargo every month for 5 1/2 years.
#4 Consumer Comment
*THE EXECUTIVES AT WELLS FARGO OBVIOUSLY WANTS SOME OF THEIR EMPLOYEES TO DIE,....
AUTHOR: Karl - (U.S.A.)
SUBMITTED: Tuesday, December 29, 2009
wouldn't everyone agree?
#3 Author of original report
Response to Susan and Batman
AUTHOR: madatbanks - (United States of America)
SUBMITTED: Monday, December 28, 2009
Susan and Batman,
I don't know how to reply to your messages, because everything that I tried to click, wouldn't let me click, so I am rewriting here, I hope that it just adds this to the original report...so, I do understand what you are saying, and Batman I appreciate you not being as harsh as Susan was.
I paid the mortgage payment in January 2009, not only that, but we have never been late and have never missed a payment on our mortgage in all of the years that we have had the house. We have also made two extra payments a year and have put bonus' into the mortgage payment, we have paid off almost HALF of the loan in seven years! Now tell me that isn't something to be upset about!
When I called Wells Fargo in February explaining that the hospital was demanding payment or they were going to sue us (which would have resulted in us loosing our home because of that too, plus all of the fees that comes a long with being sued, like lawyers fees)...WF told me that I could miss two payments and that they would just move them to the end of the loan! So I had permission from the bank to miss those two payments. When I called them in April, I told them that I could make the April payment on the last day in April, which they said was fine, then I made a payment in May, June and July. So January, April, May June and July, plus we sent them two 1/2 payments to try to get it caught up in June, so they got three 1/2 payments in June. Sorry that I didn't state that in the first report.
So they have received a total of seven 1/2 mortgage payments this year. I have been paying the taxes and all other bills are up to date, water/sewer, gas and electric, etc. I paid the taxes each month.
Then as I stated earlier, I was told not to make a payment in August, September, November and December. I didn't just go out and spend all of the mortgage payments on junk, or vacations...it went to the hospital to pay them off, and WF knew that, and that's why they were helping me to get into a lower payment and they gave me two months off for those bills...I have four of the payments in my bank, so if you look at it that way I paid seven 1/2 and I have the money to pay four more, that is 11 1/2 payments...so I just need a 1/2 of a payment. WF knows this, as I offered them the 4 payments when I called them and they stuttered and stammerd around and then tried to redirect my call, which always ended up in me getting disconnected from them.
Also, if you search here, you will find that I am not the only person that WF has done this to in 2009. They have told several people that they are modifying their loans and not to pay the payments until the modification os finished, and then they get a letter stating that they need to get out of the house in 30 days or less.
So they are doing this to make money, I am certain of that, they are a bank and they will do whatever that can to make money, and all of the banks are having financial trouble right now. I believe that they are doing this on purpose.
The lady at the HOPE line asked the Wells Fargo lady IF I needed to make my mortgage payments while they were doing the modification. The WF lady told her "NO", we have that phone call recorded, so I have PROOF that I was told not to make a payment until the modification was finished. Also, yes, the HOPE lady told me to save the money back, which I did, but Wells Fargo will not take it now. They are insisting that we are not approved for a loan modification. Well, I saw on here that the other people that this is happening to have had the exact same problem, they have mailed in their check to cover the months that were not paid, and WF mailed it back with a letter stating that they do not qualify for a modification. I don't believe that, I still think it's a way for them to make money!
I have gotten a hold of several people, including the OCC, I got a phone call from one of the people that I have contacted about banks doing this kind of thing, and he told me to get a lawyer and sue WF!!! He said that they are doing this all over the country and that it is a scheme to get home owners out of their homes. Then they make the money by selling their home! I got another phone call from one of the other people that I contacted and he also told me to get a lawyer because WF has no right to sell our home when we have only done what they have told us to do. Like I said, I have the phone conversation recorded where the WF lady has told me not to make a payment.
As far as banks being able to move funds around, I do believe that smaller banks can do that, because they all work closely together, but a huge bank like Wells Fargo, they are spread all over, and I had a savings and checking account with them a few years ago, and that became a mess, as they lost half of our savings account. It took six months for them to find it. It had been placed in some weird account, by someone who didn't know where it was to go. So don't you think that the underpaid girl who works for WF could easily put my mortgage payments in limbo somewhere, and if it took 6 months for them to find it, I'd loose my home because of that too. It would take long enough that they would foreclose on us that way too.
So, what I am saying here, is that I did everything that I was told to do! The Feb and March payments were moved to the end of the loan...the others that I missed I was told to miss. That's why I have been told to get a lawyer, I am in the right here, not the bank!
#2 Consumer Comment
Going forward...
AUTHOR: Batman - (United States of America)
SUBMITTED: Sunday, December 27, 2009
The above rebuttal says it all. Even IF they told you not to pay, that doesn't mean go and spend the mortgage else ware...it means, hold it aside and send it when things are in order.
You should of sent it anyway. I don't believe any financial institution would say not to pay. They can receive/credit/move it around however they have to...but hindsight is 20/20, right?
IF this ever happens again, send the money anyway unless they change your agreement in writing. If they put it in writing that they don't want the payments right away, put the money in escrow until they do! Then you have it waiting and can get it to them immediately.
Starting fresh in a new home with a new lender may be best and I hope things work out for you in the new year.
#1 Consumer Comment
So
AUTHOR: Susan - (USA)
SUBMITTED: Sunday, December 27, 2009
You said " We missed our Feb, March and April payments in 2009, I made a payment in May, June and July." Then you didn't make payments for August to December.
You didn't mention January, even if you paid in January. You only made 4 of 12 mortgage payments in a year and dont understand why you lost your house?
Even if some low paid person on the phone told you to not make your payments. What you should have done was put your payments aside and not touch that money. I am sure the 1 800 lady told you the same.
You have so many days to buy the house back. Can you make up 8-9 months of missed payments plus late fees and intrest?
If not, save the 4 months you put in the bank, pack up and find somewhere to move.
Also, If you didn't pay the property taxes, check to see if the buyer also bought the past due taxes. Homeowner association fees, city water/sewer bill etc.. Those things can come back to haunt you.
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