www.Affirm.com forcing me to pay loan I don't have the item because it's been canceled San Francico California

In 10/11/2022 I cancel the ticket with priceline and I asked them to cancel the loan where I made it by Affirm, I spoke with them too many times andd they still holding the loan againest me. I try to speak with the supervisor, but they didn't allow me to speak with him/her. I told them that I spoke with the france airline, and they did cancel the ticket. they want me to pay for something I don't have it and been canceled. I don't know why they want me to pay for something I don't have it. it doesn't make sense at all. The loan against me war not fear special I have a protection insurance give me the right to c ancel and not to pay for it.