Web Business 360 Brad Boothby Bad Product Terrible Customer Service San Diego, California

Brad Boothby with Web Business 360 is blatantly lying about a few things which I think it is necessary to clear up.

1. Below I have attached the invoice for hosting service sent to me by Brad.  Although a different name is on the invoice it is clear that his wife, Rebekka Boothby is the contact and that Brad and Rebekka are my primary contact for hosting service.  

2. Brad Boothby did NOT notify me that my hosting was down.  I contacted him on numerous occasions when my site was not working.  His words were, and I quote " I did not tell you because I did not want you calling me every minute to see when your site would be back up". He told me he was not the hosting company and just the liazon.  When I asked for the name of the "hosting company" he told me he could not give it to me and I could not call them.  If this is true, how am I supposed to resolve a situation without his assistance? 

3. Since the service that Brad Boothby with Web Business 360 set up for me did not work, and failed on numerous occasions, I had expected that he might assist me in moving it to a new hosting site that might function properly.  I set up an account somewhere else and he refused to send me the necessary files to move it over.  I ended up hiring someone else MUCH more competent to complete the job.

4. Brad and I were in a networking group together which he was thrown out of do to bad experiences with numerous members.  After complaints from members for lack of service and poor execution, he was asked to leave the group.  An obvious result of his unprofessionalism and poor ability to do his job correctly.

5. Brad Boothby did offer to build the site for $1000.  I NEVER told him it was in return for referrals.  The $1000 website offer was available to anyone in the group in order to bring in business and give us a chance to see his process and quality of work. Needless to say, since many of us had bad experiences, the referrals did not flow favorably in his direction.

I do not claim to be saavy when it comes to technology or the internet.  Many individuals are not saavy in this area and expect that regardless of their knowledge that they will be treated fairly and with respect.  I was not the recipient of either of these.

When I posted the initial complaint is was simply to warn other individuals who do not know much about web design, development or hosting to be weary of Brad Boothby and Web Business 360.  I would not want others to be taken advantage of the way I was.

I am also confused as to the reason a screenshot of my website was necessary in the rebuttal.... 

We perform search engine optimization and build website for those customers whose website does not perform or do not have one, as in the case of Jackie Weitzberg, now married as Jaclyn Schell. We do not provide hosting services. We recommend hosting for our customers that do not have it, only as a convenience. This was made clear when I recommended hosting services and many times afterwards. However the person I recommended did not want to communicate with her, so I tried to help mediate.

In fact, I went the extra mile to notify Jackie (Jaclyn Schell Weitzberg) inthe infrequent times that the hosting went down. Most hosting companies do not notify you when your site goes down or charges extra for this service.

When I am working with clients, I do not take phone calls, so my office administrator returned Jackie's calls. The administrator states that it was never said nor implied that Jackie Weitzberg was "calling every minute" and I believe that. It was explained that I couldn't answer phone calls at the moment and repeated that I do not have direct control over the hardware and am in contact with the technicians.

Jackie signed up with GoDaddy hosting but without considering what plan would be best for her content management system and was told to copy her files there. I tried to explain that her website needs more than just copying files. I am compassionate that Jackie doesn't understand technology, nor should she have to understand it. However she made the decision to go to GoDaddy so I explained that I would have to take some time to evaluate her hosting plan. Jackie would only consider a fixed price and I would not give a fixed price estimate. I gave her a time and dollar estimate range. I suggested to Jackie that she get a web hosting company to move her existing website. When she found someone else to move the site, Jackie demanded ftp access. I gave it to her under the condition that I am no longer responsible for the website and that any more time would be billed. I sent a contract. Jackie continued asking questions since her people didn't know how to move the site with only ftp access. I continued asserting that I wouldn't explain or give more answers without compensation. I am now giving her free hosting since her people weren't able to understand the content management system and how to move it with ftp access.

The website, (((Redacted))) that I built for Jackie Weitzberg contains a content management system that allows her to write, edit and add content very easily using the same site navigation that you see, sort of like this website. Usually websites with a content management system cost $2,500 - $5,000 for a basic one. Jackie was part of a networking group with me and claimed not to have much money to invest in a website. I built this one for under $1000 with the promise of getting more referrals. I did not receive referrals from Jackie Weitzberg. After reading her emails with the tone you see in this report and then reading this report, I do not want referrals from Jackie, Jaclyn Schell (Weitzberg).

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.