Report: Myfico - Suzeorman

Reported By: (Washington District of Columbia)

Myfico - Suze orman ripoff The ironic thing is that Myfico and Suze Orman sell its services as a way to defend yourself from Internet fraud. Nationwide

... Case Closed.

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Myfico - Suzeorman

Nationwide
U.S.A.
Phone:
Web Address:

Category: Corrupt Companies

Submitted: Tuesday, July 20, 2004

Last posting: Monday, July 26, 2004

Be very careful when visiting www.myfico.com and www.suzeorman.com, as if you order from them you are likely to find yourself having recurring charges from NWI Homeworks Plus for unknown services.

With the help of my state attorney office, I found out that when I ordered a credit score from myfico.com via the Suze Orman website somehow--( and I still don't know how)-- it triggered this recurring charge in the amount of $9.95.

The ironic thing is that Myfico and Suze Orman sell its services as a way to defend yourself from Internet fraud. Little did I know that a visit to their website would trigger my Internet nightmare.

By the way, both the Suze Orman and myfico.com websites have no contact information. I called CNBC and was told that the number to the show was disconnected because it was leading people to a porn site! I know, I'm still shaking my head.

Just be very careful, as this problem sounds like a pain to correct.

If you are a victim, please contact the attorney general of your state and the one in Nebraska, where Homeworks is located.

Alfred
Washington, District of Columbia
U.S.A.

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Alfred - Washington (U.S.A.)

SUBMITTED: Wednesday, July 21, 2004 POSTED: Wednesday, July 21, 2004

http://www.pcworld.com/reviews/article/0,aid,116592,pg,1,00.asp

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Spoke with Fair Isaacs... Suze Orman..., a public relations fiasco.

Alfred - Washington (U.S.A.)

SUBMITTED: Wednesday, July 21, 2004 POSTED: Wednesday, July 21, 2004

Today I spoke with Ryan Sjoblad, Public Relations person of Fair Isaacs, the parent company of Myfico.com

He was very polite, very professional, saying he understood the situation, that he was aware of the consumer complaints and that Myfico was examining their business relationship with NWI Homeworks Plus. He also stated that he would do anything in his power to correct my situation as soon as possible, so I could get my money back.

I stated to him that The biggest asset Fair Issacs, and for that matter, Suze Orman, is their stellar reputation and the trust in the public eye. And to have Myfico.com associated with the dark side of the Internet is, no questions about it, a public relations fiasco.

I suggested that until they terminate their relationship with NWI Homeworks Plus, they should make it very clear in their website if people are purchasing other products or services. If not this, then they should make it clear to people before they give credit card information that it may be shared with other vendors.

I have faith that Myfico and Suze Orman will do the right thing and make good.

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Response from Homeworks

Alfred - Washington (U.S.A.)

SUBMITTED: Wednesday, July 21, 2004 POSTED: Wednesday, July 21, 2004

I got this response via email:

Dear :

Your concern regarding your Homeworks Plus membership has been forwarded to my office for review and reply. First, please allow me to thank you for bringing this to my attention. Customer service remains paramount for my organization and I will do everything possible to resolve this to your satisfaction.

As you requested the membership has been cancelled and refunds are in process in the amount of $ 9.95. This refund will appear on your statement ($9.95 x 2 ) in one of the next two billing cycles depending on your closing date.

Once again, thank you for contacting me and allowing me the opportunity to review and address your concern. If there is anything further I can do to be of assistance please let me know.

K. Massey

Consumer Affairs Liaison
--------------------------------------------

When the refund is reflected in my credit card I will consider this case closed and will update this site.

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Case Closed.

Alfred - Washington (U.S.A.)

SUBMITTED: Monday, July 26, 2004 POSTED: Monday, July 26, 2004

Well, finally got my money back in my account. But not thanks to calling the Customer service dept. of MWI Homeworks Plus.

I would like to thank Ryan Sjoblad from Myfico.com for his courteous professional demeanor in trying to solve this problem. I definitely have a better impression of Fair Issacs now. However, Can't say the same of the Suze Orman people. Her agent gets a "F"-- she did not even pretend to care about the situation.

If you have a situation with any of the MWI companies, here is a list of resources:

Nebraska Attorney General
Hon. Jon Bruning
Office of the Attorney General
2115 State Capitol
Lincoln, NE 68509
(402) 471-2682, FAX: (402) 471-0006.

Federal Trade Commission
600 Pennsylvania Avenue, N.W.
Washington, D.C. 20580

Better Business Bureau, Inc.
11811 P Street
Omaha, NE 68137 -
Phone: (402)391-7612
Fax: (402)391-7535
Email: rschulte@heartlandbbb.org
WWW: http://www.heartlandbbb.org

BBB of Greater Maryland
WWW: http://www.baltimore.bbb.org
Email: info@bbbmd.org
Phone: (410)347-3992
Fax: (410)347-3936
1414 Key Highway, Suite 100
Baltimore, MD 21230 -5189

the Consumer Protection Agency of Nebraska
1-800-727-6432.