I damaged my phone to where you cannot see the screen anymore and I needed important text messages off of it. So I tried to investigate some options and came across Retina X and I saw a link that came to a rip off report on one of their competitors which was e stealth. But buyers beware I purchased the mobile spy for 49.99 + tax which came to about $53 on my credit card. I downloaded the applications but they didn't work. They have a trial one which I went on another computer and tried to download it but no luck. When you open it up it just shows a whole bunch of jumbled symbols & letters which makes no sense. It's been well over a month after 3 phone calls that I have left messages, left emails, made several tickets to support but was very unhelpful and no response on my concern. I have cut & pasted the support tickets:
Ticket ID Submit Date Last Update Close Date
963125 20 Nov 2008 24 Nov 2008 24 Nov 2008
Customer Name J****
Customer E-Mail ********
Problem Desc I am unable to install software please help I have windows 2003 do I have to install another software? You can also contact me at ***-***-**** any time between 8pm-6pm est. Please if someone can contact me as soon as possible or you can contact me at 5**-***-****. Thank you.
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Top Posted at 06:08 of 2008-11-21 by J****
Thank you for your reply but the software for the computer is where I have the problem with. I am unable to open it on my computer. The phone I want to download it to a verizon palm pilot if that helps. And my computer is windows 2003.
Top Posted at 02:08 of 2008-11-21 by Sanjana Y.
Hi J****,
We don't offer phone support for now, but I will make sure your emails are responded with a higher priority.
Please let us know the name and model number of your target phone, this will help us to send you step by step instructions to install the software.
Regards,
Sanjana
Retina-X Studios, LLC
http://www.retinaxstudios.com
I replied to her saying:
Ticket ID Submit Date Last Update Close Date
420292 24 Nov 2008 11 Dec 2008 11 Dec 2008
Customer Name J****
Customer E-Mail
Problem Desc I already opened a ticket on 11/20/08 and somone responded but they wanted info on my phone because I am having problems with downloading the software onto my computer and I thanked them for there response on 11/21/08 and told them I had a palm 700 (verizon) but it's now 11/24/08 and I haven't heard back. I am begining to think this is a scam as well as the e-stealth. Please help me resolve this issue.
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Top Posted at 01:08 of 2008-12-11 by Sanjana Y.
Hi,
Actually there two palm 700 phones. One is Palm Treo 700p and another is Palm Treo 700w. If your phone is Palm Treo 700w then you can use the software on it. It is not compatible with Palm Treo 700p. Please let us know exact model of your target phone. And also let us know which language is being used on your target phone.
Regards,
Sanjana
Retina-X Studios, LLC
http://www.retinaxstudios.com
Top Posted at 12:08 of 2008-12-10 by J****
I have purchased the item and still unable to use it and no one responded to the 2nd message until I put a new ticket out and that was 5 days after. I am very un happy with the the nonuseful product and it takes days for someone to respond or you have to open a new ticket. I know it said 7 day trial and by me trying to get a hold of someone to try and help me my 7 day trial was up and I still can't use the product. If you can get back to me asap about this issue I would greatly appreciate it. THank you. 12/10/08
Top Posted at 03:08 of 2008-11-25 by Sanjana Y.
No response so I opened another ticket saying:
Top Posted at 12:08 of 2008-12-10 by J****
I have purchased the item and still unable to use it and no one responded to the 2nd message until I put a new ticket out and that was 5 days after. I am very un happy with the the nonuseful product and it takes days for someone to respond or you have to open a new ticket. I know it said 7 day trial and by me trying to get a hold of someone to try and help me my 7 day trial was up and I still can't use the product. If you can get back to me asap about this issue I would greatly appreciate it. THank you. 12/10/08
It is now 12/19/08 still no response.
DO NOT BUY FROM EITHER OF THEM!!!!
Isn't that sort of software illeagle? I think it is called wire tapping.. You try to do something against the law then you complain when you get ripped off. You reap what you sew. Why not call the cops? I am sure they would be interested in your fradulant activity.