#1 Consumer Suggestion
AUTHOR: JIMMY - Irvine (U.S.A.)
SUBMITTED: Saturday, September 18, 2004
POSTED: Saturday, September 18, 2004
Discslaimer: Any wrong doing is alleged
There are nationwide consumer complaints about:
DEFECTIVE TIRES PULLING/DEVELOPING BULGES
TIRE WARRANTIES NOT BEING HONORED DISGRACEFULY
THE RAISING OF SHIPPING COSTS DURING A (SALE)
THE MAKING THE CUSTOMER ABSORB RE-SHIPPING COSTS WHEN 4WP HAS MADE THE ERROR IN SHIPPING A WRONG ITEM, ETC.
THE MAKING OF THE CUSTOMER WRONFULLY ABSORB ANY/ALL RENATL CAR BILLS WHEN AN "IMPROPER VEHICLE INSTALLATION HAS BEEN MADE
GROSS MISREPRESENTATIONS ON PRODUCTS IN ORDER TO MOVE PRODUCTS
PRO COMP TIRES NOT FAILING TO DEPICT THE INDUSTRY STANDARD LETTERING/NUMBERING SYSYEM FOR THE MAXIMUM ALLOWABLE TIRE SPEED
GROSS MISREPRESENTATIONS of STATING TO THE CUSTOMER THAT AN AFTERMARKET HEAVY DUTY IDLER ARM EXISTS, WHEN IT DOES NOT.
((((State and local agencies have just begun investigations into these complaints and there have been substantial findings))))
A National Criminal Report Indicates that the founder of 4 Wheel Parts MR GEORGE I ADLER aka: (GEO MEISELMAN) retained a substaintial)FELONY/MISDEMENOR) criminal record sometime in 1997. Currently, details are not available.
Being a FELON, an individual loses many privileges, such as the right to vote, to own a fire-arm, and would most likely lose any type of lawsuit brought against his company.
Mr. George I Adler aka: (GEO MEISELMAN) was left no choice, but to transfer his company into his 33 year old inexperienced son's name Gregory W. Adler. Gerorge I Adler stayed on and ran the company, while his son was a learning string puppet picking up very poor business ethics.
This Corporation has an "UNSATISFACTORY PERFORMANCE RECORD" with the Better Business Bureau, which can be at www.la.bbb.org/
In addition, a myraid of complaints have completely covered the internet. Here are some examples below that show a clear pattern of TIRE PROBLEMS, 4WP FAILING TO HONOR TIRE WARRANTIES, 4WP MAKING CUSTOMERS PAY FOR RE-SHIPPING COSTS.
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Diesel Enthusiast
Group: Diesel Enthusiast
Joined: 08 July 2004
Location: Texas
Posts: 24
I bought a set of Xterrains for my Dmax and had nothing but problems. Drifting, front end shakes & tire wear. I pulled them off after 15k. Yes I got them from 4WP. I've had issues with them in the past.. I know better that to buy from them. They did the lift on my 1/2 ton and they told me 35" tires would fit no problem with this lift. Two days later I crushed the finders. They told me..well most people don't go offroading when they get a lift. I took the manager for a ride and found the deepest ditch I could find to show him the problem. All they would do is buy me a set of finder flares to cover the damage. I was hot.... They really need to get it together...
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Regular
Join Date: Oct 2003
Location: North Carolina
Posts: 354
shit, 4wheel parts just bent me over a week ago. In my book they are a bunch of crooks and i like the post. I ordered tires from them, told me free shipping, then charged me for shipping and a pallet fee. The damn tires didn't even show up on a pallet. I asked if they were having any sales on tires because i could wait a month or so if needed, they told me no. Two days later i recieve an advertisment from them stating sale on all tires, and just above that there was a huge free shipping banner! What a load of shit! So i called and the customer service guys said he couldn't answer any questions and told me to call back later and talk to an internet rep. That guy couldn't answer any questions and told me to call back later! 4WHEELPARTS SUCKS!!!!!!!!!!!!
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John
Join Date: Sep 2000
Location: Douglas, WY, USA
Posts: 1,044
Lots of people over on TDS have nothing but bad experiences with them as well. I personally have only ordered from them a few times and have had good luck, but count myself lucky after hearing all the stories.
Along the line of tire failures, a neighbor had all four of his 265/75/16 swampers develope bulges in the sidewall, interco made him ship all four tires back so that they could inspect them first before replacing them. He had to pay to have his original Perelli's mounted back up so that he could continue to drive his pickup.
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Rookie
Join Date: Oct 2002
Posts: 32
Re: 4 wheel parts
As a ex employee of 4 wheel parts , although i dont agree with everything the guy said , most of the stuff he said is true , there in business to do one thing and thats take people's money, i commend him for getting the truth out there if he helps but one person not spend money there or not use bad tyres he has done his job
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Regular
Join Date: Oct 2003
Location: North Carolina
Posts: 354
I guess i should have said a little more. Tthe tread pattern is exactly like the BFGs. Just look at them side by side. I did cut the side wall on one after having them for 2 weeks. 4wheel fawk ups wouldn't even think about replacing it, even with the waranty. I had them and ran them for 3,000 miles on an isuzu trooper, then sold them to my roommy. He has them on his Taco for 35,000 and going miles. So i would have to say the wear is not bad at all.
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Recruit
Joined: 07 Jul 2004
Posts: 3
Posted: Sat Aug 28, 2004 6:28 am
Post subject:
Contact Pro Comp directly. A friend of mine had almost 20,000 on his Pro Comp M/Ts and the same problem as you. He contacted than and ended up getting a COMPLETELY NEW set delivered to his house for free. They even forgot to pickup his old ones and I ended up buying them for $50 then resold them for a trail rig for $200.
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The Original
Registered: May 2002
Location: OKC, OK
Posts: 1526
Truck: 95 XJ
Offline
They've screwed me too many times. I got that stupid ass warranty also, and my tires had about 8k on them and they wouldnt replace mine either.
One of the guys at the OKC store here even tried to tell me that my Cherokee had torsion bar front suspension. LOL I dunno if hes just stupid or if he was looking up the wrong vehicle. He even ARGUED with me about it for 5 minutes...
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Gender:
Posts: 36
Re:
« Reply #18 on: Sep 9th, 2004, 12:04am »
While we are on the subject of crappy tires I'll warn you about MTR's, they suck. If you use them for anything but slickrock I hope you have a deep pocket. Mine are barely street legal after 12000 miles and I have rotated them every 2500 miles, and dont tow anything because my wrangler is too wimpy. BFG all the way.
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Member
Join Date: Jul 2002
Location: Los Angeles
Posts: 338
Quote:
Originally Posted by Sea
when will the 36x13:50x15 bias Iroks be off backorder in stock?
good luck getting a real answer from 4wp on that... Me and my buddy purchased iroks on the 15th of last month. I paid for the 39.5x13.5 bias and he paid for the 36x13.5 bias.. We were told they would be in the next day on the 16th.. We went back and were told they would be there on the 23rd... nothing.... we were then told the 30th for sure... nothing.. they said they would be in last monday... nothing.. then they told us they would be there on wednesday... nothing........................ now they say the 15th of this month which happens to be a friggin Sunday.... My buddy had them change his order and now has some tsl's... Im still waiting...
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1995 Bronco/2003 F250
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Gender:
Posts: 1242
« Reply #6 on: Today at 15:51:35 »
I tested a set of Procomps and hated them. I had a problem with tire dealers once also, I know go to the dealer who is a certified dealer with that brand. I'm sorry to hear about the problem. Did you get a hold of Procomp and let them know what is going on. They may help you also.
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V8 Magnum Member
Posts: 310
Registered: 10/10/03
From: Columbus, GA
Truck: 2003 1500
I've ordered numerous times from them with no problems except for the last order when I got my rims and tires. They failed to balance them so I had to get that done, they sent the wrong lugs and made me pay for the shipping of the new ones, and I still haven't recieved my warrenty for the rims and tires yet.... ....won't order any major end items from them again....
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Joined: 19 May 2004
Posts: 30
Location: san diego, california Posted: Sat Aug 28, 2004 2:23 am
Post subject: !
I bought a fuel pump from them, had it shipped to me. When I got it, it was the wrong pump. I mailed it back. They wouldn't return the money, said "it was a used pump I mailed back"..(BullS!!!) I used a credit card to pay for it. So I called the credit card company, and told them that I returned that purchase and they refused to refund the money...by law, they credit card company has to challenge the company when you disputed a charge. I mailed the credit card company (capital one) a copy of the USPS shipping receipt, they took the charge off of my card, and got it back from 4WP...here is the real kicker...4WP then mailed to pump back to me...thinking that if I received it I would have to pay for it...but they mailed it back by putting a wrong "to:" address on it, so it was a "return to sender"..and the postage was free..they dodged the postage that way!!! ... but the postal clerk saw it when I picked it up, I had to fill out forms and give them a copy of the original shipping receipt...I don't know what happened, but I think the USPS was calling it mail fraud by 4WP....like I said though, I don't know what the USPS did, I just had to fill out a statment with my original shipping receipt copy. I got my money back and haven't heard a thing. I've never had problems with them before this...I had a lift and exhaust from there..no problems...but I'm not going back, after this fuel pump issue...that was a dirty little trick someone pulled to save $10.00 on shipping costs...it just seems like dirty business
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Join Date: Nov 2003
Location: San Antonio, TX
Name: Josh
Age: 21
Posts: 2,530
Originally Posted by Z
Don't tell me, you ordered something, they messed up and they wanted up to pay for the extra shipping
you talking about 4wp? i have ordered ALOT of shit from them over the years and had it messed up. ive had to pay extra shipping, and even drive without certain parts on the truck. come to think of it, i havent placed an order with them that hasnt been messed up.
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2004 1500 Z71 LS 5.3
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Registered: Nov 2002
Location: California
Posts: 2357
Truck: 02 Edge, 87 POS, Class 9Offline
haha 4wp is gay. when i ordered my tires and wheels a few years back, they neglected to tell me about how "free shipping" applies only to the lower 48. thanks for nothing
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Newbie
Joined: 21 November 2003
Online Status: Offline
Posts: 3 Posted: 21 November 2003 at 5:18pm | IP Logged
I ordered five mounted and balanced sets of 31” X 10.5” BF Goodrich Mud Terrain (M/T) KM tires on 15" AR-23 American Racing wheels. Payment was by credit card over the telephone and all other additional information was taken by the representative to insure the delivery of the merchandise. He even read back my order to me and it was correct. I asked what proof would exist of the actual order that I placed. He said that there were recordings of the conversations of phone orders to deal with these types of situations and that the recording would be on the PC.
The shipment arrived and when I got home and unloaded the tires I realized that I had been given All Terrain T/As instead of Mud Terrain T/As. I immediately contacted the customer service center with my order number and spoke to the representative. He simply told me that the order said All-Terrain T/As and that I was mistaken. I stated that the situation was totally unacceptable and I demanded the mistake be corrected. He then stated that there was a price difference between the M/Ts and the A/Ts that I would have to pay that amounted to $23.00/tire. Assuming an honest mistake had been made, I stated that I was willing to pay the difference to get the tires I wanted (and had ordered). It's not my desire to cheat anyone out of anything. If there was an honest mistake made (by 4wheelparts), and I had not paid the proper amount, I was willing to make-up the difference. I was however (and still am not) willing to incur any shipping related costs as the shipping of the errant order is absolutely not my responsibility.
He insisted that I was completely in error and that I would be at least partially responsible for shipping costs. I explained that it was 4wheelparts that was in error and that I was not willing to pay for any shipping. Then he accused me of “deciding I didn't like the A/Ts when I got them home” and further suggested that I was trying to cheat the company. I explained that I had ordered correctly and that his refusal to absorb the shipping costs suggested strongly that the wrong tires had been sent either on purpose (to reduce costs as the M/Ts are a more expensive tire) or simply with a disregard for the accuracy of the order since few people would be willing to absorb the shipping costs to make the exchange. Simply put, the old Bait-and-Switch. I informed him that that type of activity amounts to fraud and I simply would not accept being a victim of it.
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Laser
Status: Offline Posts: 211
08-16-2004, 08:20 PM (Post #2)
My older brother also had trouble with them. He ordered 4 new spring perches, got the wrong size, sent them back(which he paid the S&H). THey sent him another WRONG size set. He sent them back again and HE again paid the S&H. THen he got a letter and the money back with a letter saying they were out of stock of that item number after he spent over $80 for S&H. so he lost 80 bucks du to their incopetence......
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Status: Offline Posts 154
05-24-04, 09:37 PM (Post #11)
I had a 4 wheel drive in the Austin store as soon as it opened. Took about 2 weeks longer than they said. Add almost $800 dollars on an already agreed upon $6000 job. they called and said we forgot to include"x" labor and machine work in our quote. What the heck am I gonna do tell them no it had to be done. They atleast called for approval, but ran 2 weeks over schedule and $800 over the quote.
They were the only place that could align the 36" boggers though. I had them use their press and install some bushings in a 4/6 belltech drop one time and they were great. Their customer service was a little slow and they tend to be forgetful at times.
After all that I would say that it was a good expirience and they did good work. I think that particular store was just understaffed. I know they have slow times, but their busy times are very busy.
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Go Big Or Go Home
Member No. 5111
Registered: Apr 2004
Posts: 119
Location: Greenville, SC
I likewise had a bad experience with 4 wheel parts. I ordered a 8" fabtech lift kit with dual shocks. They did not order dual shocks, so therefore I had to either wait for them to go back and order them or have them put some pro comp shocks on still at my charge even though they are the ones who messed up. I drop the truck off and wait a week for them to install the lift. 4 wheel parts is a 2 hour drive from my house, but I still thought they were more reliable than anyone around here. I go pick the truck up and have my sister write the check out while I was looking the truck over. The cost was $3000something for the lift, tires, and labor. My sister messed up writing the check and filled it out for $1000something. Not 30 minutes after I got home I recieved a call from the salesman. Asking me to make another trip back down there to straighten out the check I told him he was crazy to think I was going to drive all that way because he didn't look at the check before I left. We were able to work it out but won't ever deal with them again.
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Scott
Joined: May 2001
Status: offline
Posts: 318
06-14-2001, 03:05 PM (Post #2)
4 Wheel Parts Wholesalers has terrible service, but I continue to buy from them because there aren't many other choices here in Houston.
I have mostly bought Jeep parts from them (lift kit, shackles, detroit locker, solid axles, shackle reverse kit). You would think that they would have Jeep parts in stock, but ALL of the above had to be shipped. They usually charge you extra to have the parts shipped to their store, and more than once they have screwed up my order. Also, more than once they have told me they would have parts for me in a couple of days and it took a week.
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Diesel Enthusiast
Group: Diesel Enthusiast
Joined: 08 August 2004
Location: St. Peters, MO
Posts: 13
I have only used them once to get a set of 33 x 12.50. 15 xterrains and loved the tires.
I do belong to a bunch of 4x4 clubs and a bunch of guys have had problems with 4 wheel parts warehouse. I did have some problems trying to get info about a set of wheels and couldn't get the info from them. Oh yeah, they will up the price of their tires and then put them on sale.
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Trent
Join Date: Oct 2001
Location: Fort Worth, TX
Age: 21
Posts: 5,489
Re: Just stupid
I had them install my suspension lift a few years back, and they did a half-ass job. I really don't know how they've stayed in business so long, since it seems like poor business practices are an ongoing problem, the rule rather than the exception.
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Registered User
Join Date: Apr 2004
Location: colorado
Posts: 16
don't expect to get anywhere fast with 4wp. they screwed me around for 4 months and normally asking to talk to the next higher person up works but not for me. i called the corporate office many times and even wrote a letter to the owner, he wrote me back and basically told me to f-off.
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1995 4Runner
4 in. lift, 33's, rear locker, lots of other stuff
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08-08-2004, 12:00 PM
Registered User
Member #2835
Join Date: Dec 2000
Location: Mesa, AZ, USA 91 Toyota, FullWidth D44s,ARB & Detroit 5.38s, 227:1, 38s on beadlocks, flatbed, cage, etc.
Posts: 717 Quote:
good luck getting a real answer from 4wp on that... Me and my buddy purchased iroks on the 15th of last month. I paid for the 39.5x13.5 bias and he paid for the 36x13.5 bias.. We were told they would be in the next day on the 16th.. We went back and were told they would be there on the 23rd... nothing.... we were then told the 30th for sure... nothing.. they said they would be in last monday... nothing.. then they told us they would be there on wednesday... nothing........................ now they say the 15th of this month which happens to be a friggin Sunday.... My buddy had them change his order and now has some tsl's... Im still waiting...
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Registered User
Member #2222
Join Date: Dec 2000
Location: Mesa, AZ, USA 91 Toyota, FullWidth D44s,ARB & Detroit 5.38s, 227:1, 38s on beadlocks, flatbed, cage, etc.
Posts: 717
Sounds like the exact same BS story I got when ordering from 4WPW. I apologize to the guy in this thread that works for them in advance, but personally, there are too many dishonest people working for that dishonest company. (I say the company is also dishonest b/c of its recent "10% off" sales in which they just jack up the shipping/handling/crating fees to cover the discount plus a good margin. For example, they had 10% off tires. So a tire that regularly runs $223 is on sale for $200.....regular shipping is $65 for 4 tires to my address in that size. However, during the so-called "sale", shipping was $72 PER TIRE, so they are actually making MORE money at sale price than at regular price. Simply dishonest, IMO. )
I ended up canceling my order for tires from 4wpw and got them from National instead (had nothing to do with the "10% off sale". That was after I'd already ordered the tires at regular price). I think 4wpw is fine as long as the item you want is IN STOCK. It's when they don't have it that I think many of their salespeople lie to make the sale. Their prices are generally decent; their service just sucks.
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Full Member 2003
« Reply #1 on: Today at 01:10 PM »
That really is to bad that you had a horrible relationship with 4 Wheel Parts. I ordered 4 Rockrawler Streetlocks from them, the first set took a long time to get to me, because they said they had a tough time getting the billing info . But finally after 2 weeks they came, I took a quick look at all 4 wheels and immediately noticed numerous scratches on the inside of the wheels and the outside. 3 of the simulated locks on one of the wheels were missing. So I called them, shipped them back at my expense obtaining a new set w/in 5 days and they were much better.
I hope that you can get your situation figured out soon, and I hope that you can at least get a refund for those tires.
Join Date: Mar 2003
Location: Cypress, TEXAS
Posts: 2,485
Ahh, why I try to avoid 4 wheel parts as much as possible, I have heard so many horror stories its unreal they have any business. I wouldn't let one of thier monkeys within 30 feet of my trucks.
Oh yeah, and anything with the pro-comp name on it sucks.
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'96 Bronco 5.8L HO
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Senior Enthusiast
Posted: Aug 31 2004, 03:32 PM
Group: Members
Posts: 138
Member No.: 8595
Joined: 8-December 03
Make:GMC
Model:Yukon
Location:
My experience with 4 Wheel Parts has been completely mixed.
One shop was completely professional, technically outstanding, friendly and inexpensive. Free, pleasant advice anytime. This was in OKC.
After I moved to another state, I thought I was lucky there was another 4 Wheel Parts in town. The worst automotive business I have ever seen. Very expensive, technically poor (two incorrect alignments, incorrectly installed suspension bushings, incorrectly installed pitman arm), very rude, and more concerned with moving products than helping customers. Always left my truck dirty inside and out. Even broke a set of sunglasses in the truck.
Now here is where they lost my business:
Me - I need this part, this part number.
Them - Let me look (20 minutes).
Me - Okay, how long to get it?
Them - Two weeks.
Me - FedEx?
Them - No.
That night, 4 Wheel Parts 1-800 number Customer Service - Sure, we can FedEx that to you. It will be at your door tomorrow.
My point? All dependent on who is running and operating the store.
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Senior Member
Registered: Mar 2004
Location:
Posts: 287
after they told me that all 4runners were car-based minivans and luxury suvs for posers, i never went back.
that and the fact that they tried to convince me no wheels or tires would ever fit other than the stock setup or the 20" rims they were trying to sell me.
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Joined: 18 Mar 2004
Posts: 954
Location: Edmonton, Alberta, Canada Posted: Fri Sep 10, 2004 6:37 pm
Post subject:
Unfortunately 4WP is the only place in town that I know of anyways that you can get suspension lift parts from....well besides stock stuff anyways. Personally I find the guys there are jackasses and unless you drop big bucks in there store they don't want to talk to you at all. That and they try to talk you out of your plans and into there plans.....
If I didn't have to I would never deal with them again. Needless to say I'd way rather pay the money and buy from Duff or some other company. I just need to start planning farther in advance so that I can order this stuff and have it ready when I'm going to do the work.
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Drive it like you stole it!!!!
Today, 11:15 PM
#11
Z71sc
New Member
Join Date: Aug 2004
Location: Southern California
Name:
Age: 39
Posts: 4 Re: Big Trouble In Hick Ville
I had some issues with them and swore I wouldnt do business with them. Very poor customer service, shady people for sure, over charging me. so on and so on... Finally I got ahold of a regional manager and he refunded me some $$$ and gave me the bullshit lift and tire warrenty that wouldnt have meant shit if i did have a problem. I personally wont let them install anything else for me.
I got my last set of tires from them only because I bullshitted the guy down cheaper then I had found them anywhere. They shipped them to my home address on a fawken SEMI. He couldnt come down my street cause the powerlines and the fact that we have a city ordanence that no trucks are allowed on side street... What fawken idiots...lol
I also had major issues with them as well. As you know 90% of truck owners elect to purchase/install larger tires, which puts an enormous strain on a specific factory/stock part called an, ]“Idler arm” among other parts as well. In approximately 5,000 to 7,000 miles this part will fail.
4X4 Parts Wholesalers then advised me and a bunch of other customers that this part has failed and needs to be changed, Immediately." changed, “Immediately.” They then advised me that they have available an aftermarket Heavy Duty, “Idler Arm” and will even provide me with a one year full warranty for $165.00.
There is no aftermarket Heavy Duty, “Idler arm” in existence. 4X4 Parts Wholesalers purchases the factory/stock parts directly from the dealer ship, calls it another name on their invoice, installs them, and commits flat out fraud. Then they align my truck charge about $300.00 for the whole transaction only for the same identical factory/stock part to fail again under the tremendous strain of the larger wheels at about 7,000 miles.
4X4 Parts Wholesalers would then turn around and return these failed, “Idler arms” back to the dealerships and reported, “Failing Under Normal Conditions," which meant stock trucks.
One very intelligent Chevrolet Service manager with an engineering background caught on to 4X4 Parts Wholesalers abuse of their parts/fraud and refused to warranty the returned failed idler arms. 4X4 Parts Wholesalers adapted, knowing that there is still a market/ demand for this parts and has begun installing the much thicker idler arms from the Chevy 3500 series. Installing such a part will have adverse effects on tie rod ends, power steering, and many parts of the suspension.
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JLS
Registered User Join Date: Nov 2002
Location: Coronach, Saskatchewan, Canada
Posts: 368
Wow!
I thought I was the only unlucky one who would have trouble. Here's my story:
-first I ordered a Jet SCU2000 to correct the speedo on my truck. 2 months later it shows up and low and behold it is for a 96+ Camaro. I sent it back (they were OK there) and got the right one but it never seemed to work right. I phoned Jet and found out they make nothing for diesel trucks and I know that I stated loud and clear that I had a 6.5 turbo diesel when I ordered. Oh well I'm stuck with it now.
-Next (giving 4wheel parts the benifit of the doubt) I ordered front and rear ring and pinions from them. 4.56. When I got them I had a rear 4.56, and a front 4.10. Right on the box it is printed in letters an inch high GM 9.5-4.56 and GM 8.2IFS-4.10 How did they miss that! So I called and had the right gearset sent to me overnight. Not a big problem but a delay.
-lastly (I know I'm a sucker for punishment) I ordered a superlift tru-speed. It shows up in a box marked for a Ford/Toyota truck. Luckily it had the right part but the wrong instructions. I got them faxed to me. But obviously somebody got a wrong part before me.
I am done with 4wheel parts. Never again. I don't care how nice their adds in the magazines look. Not only have I ordered three times and they have screwed it up every time, but heaven forbid you should have to phone them. I have had times that I've sat on hold for over an hour. You know the drill "please wait on the line, a custoner service representative will be with you shortly" How many hours do they think are in a day. Any way thanks for allowing me to rant.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
