Submitted: Wednesday, October 14, 2009
Posted: Wednesday, October 14, 2009
HeartHealth
USA
I purchased a mattress from OvernightMattress for my parents. Unfortunately, the mattress did not work out for them. They are very used to a traditional style spring mattress. I did follow the return policy, and they did try it for 30 days to give it an honest chance to get used to it.
I contacted OM to return the product. I filled out the return form. They offered me a few options but my parents just wanted to return the mattress. We packaged it up in cardboard and plastic, we did not get a mattress box because we were never told we had to. They said as long as we had it packaged and protected well with cardboard (even if just pieced together), it would be fine. Once we packaged it up, OM scheduled a pick up. The truck came right to our house and picked it up.
Within two weeks, we had a 100% refund. OM thanked us for our business and for taking care of the product. I see it this way, if you purchase an outfit from the mall and choose to return it, you can not have hair or stains on it, even if it is minor. It is about respect.
In conclusion, even thought OM's product did not work for my parents, they honored their return policy and were very willing to help us. I think that too many people take advantage of businesses and don't fully read or respect company policies.