BLINDS TO GO ripoff REFUSES TO RETURN INSTALLATION FEE OF $40.00. EVERYTHING MANAGER KEITH RACUBER DID WAS WRONG. mistreated and ripped off SPRINGFIELD New Jersey

I decided to purchase roller shades for a room in my home. decided I would make the purchase from "BLINDS TO GO".

It was explained to me that on my bill of $603. I would need to leave a deposit for half the cost....I was then told that I would need to call an installer(the name of an independent installer was given to me by the manager). Once the installer measured my windows for a $40.00 fee I would then need to come back to Blinds TO GO, INC. TO PAY THE REST OF MY BILL. I was also told that the process should take 3-5 to install my shades. The installer came and measured and I paid my bill by credit card.

This transaction started on February 14 2003. I waited one month and phoned the store in Springfield, New Jersey to find out why there was such a long delay, the person I spoke with said she woulc check and get backe to me....I heard from on one. I waited to weeks more and phoned again, this time I was told the store was unable to have my shaded made, because the company did make them anymore, but to make up for the inconvenience I could come in and select and window treatment I would like in the store.....I did, and again signed a new credit card receipt....

The next day the manager, Keith Racuber, phoned in a panic to say a mistake had been made and I would have to pay additional

monies for the new order, or I could get my money back, I opted for the latter since I had purchased window treatments from another place(Home Depot Expo) very nice and I saved over $200.

Today May 8,2003, Iwent to get my money back from keith and was told my installation fee was not his problem.

I explained to him that I had no product from his store and did not understand why I should pay for his mistake.....Prior to my phoning the installer the store had over a week to find out if the shades could be made they did not tell me anything for a month and a half...and I might add the same color and design of roller shade is still on the wall of the store as a display item.

I feel as though I did everything correctly and they did everything wrong......I accured interest on my credid card, again for no product, and the attitude of the manager was that of a person unable to say I am sorry for the problems you encountered...I do not intedn to let this go I paid $40.00 to walk into the store, I would rather have gone to dinner. If they continue this pracitce they will be quite rich, just collecting money and never installing anything..

Renea
07208, New Jersey
U.S.A.