Rip-off Report Investigation DirectBuy joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
A long name for a program that does a lot for both consumers and business alike.Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,
..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business. As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.By Ed Magedson - Founder, Rip-off Report
D irectBuy approached Rip-Off Report several months ago with the express purpose of resolving consumer concerns posted on Rip-off Report. DirectBuy has had and continues to maintain an in-house customer support team that handles ongoing client inquiries and requests regarding services. Company executives stated to Rip-off Report that DirectBuy has made further improvements in their customer service delivery to ensure complete satisfaction, such as dedicating a portion of their customer service team specifically to issues uncovered by Rip-off Report.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH After talking with executives at DirectBuy, Rip-off Report is convinced the company is committed to excellent customer service. One DirecBuy executive explained about their many changes and stated, “we have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that your experiences with DirectBuy are positive, whether you join or not.” One executive stated, “we were alarmed by some of the complaints lodged with Rip-off Report, and upon further review, have discovered that most complaints were critical about the cost of membership and our policy that a decision about membership must be made the same day of the open house visit. This policy remains in place as it protects our manufacturers by ensuring their confidential pricing cannot be accessed over and over like a public library, and used by non-members to try to negotiate better deals with retail stores.”
To address the most common concerns Rip-off Report discovered that DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets. DirectBuy seems very committed to helping families across North America learn about a different way to buy, and to making sure that your experience with our company is positive. “
Rip-off Report is proud to give a positive Rating and Recognition to DirectBuy for it's customer service. DirectBuy pledges to members and guests to help them realize their dreams through exceptional customer experiences, and unparalleled savings, service, and selection. Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. All companies have them. The Investigation also showed that DirectBuy members are renewing their memberships at record rates. It has been reported that DirectBuy is reported to be the largest consumer buying club of its kind, and dedicated to using feedback from customers to continually improve their policies and procedures.
DIRECTBUY CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTSThose consumers who do become members apparently have high satisfaction rates, with renewal percentages exceeding 80% again this year. However, to ensure they are providing the best customer experiences, DirectBuy recently partnered with customer service experts Maritz, to actively survey their members and guests on a quarterly basis. The data collected enables them to continually improve our processes to ensure a uniform exceptional experience for every customer. The satisfaction of customers, both members and guests, is clearly a top priority at DirectBuy.
INFORMATION ABOUT DIRECTBUY:
DirectBuy® is a home improvement and furnishings club that offers merchandise at manufacturer-direct prices without traditional retail mark-up. Founded in 1971, DirectBuy is headquartered in Merrillville, Indiana and currently has 167 locations throughout the United States and Canada. For 38 years, DirectBuy has provided hundreds of thousands of consumers a smarter, fairer way to shop for nearly everything for in and around their homes – from furnishings, home improvement, and flooring, to entertainment and outdoor products, accessories and much, much more.
Membership
DirectBuy charges a membership fee and yearly dues to join, thereby enabling members to purchase merchandise at manufacturer prices without traditional retail mark-up. A DirectBuy membership is valid at any DirectBuy club location in the United States and Canada. Members have 24-hour access to DirectBuy's members-only website, where they can find product descriptions, pictures and pricing, as well as decorating and remodeling tips, new supplier information, and news from their local showroom.
Savings
DirectBuy derives no income from the sale of merchandise. DirectBuy allows consumers to purchase brand-name merchandise at manufacturer-direct prices -- the same prices that manufacturers and distributors give to retail stores. By providing brand-name items without traditional markup, DirectBuy increases the purchasing power of its members.
Selection
DirectBuy offers only brand-name, first-run, current merchandise. Club Members have access to literally hundreds of thousands of products, including specialty items such as custom-order furniture or cabinetry, from more than 700 brand-name manufacturers and their authorized suppliers in the United States, and more than 500 brand-name manufacturers and authorized suppliers at locations in Canada. The selection at DirectBuy is often much more extensive than at warehouse clubs and retail stores. DirectBuy constantly updates its product database to ensure that members have access to the latest products from the top brand names in the home furnishings industry. Additionally, DirectBuy club members enjoy professional design, delivery and installation services for nearly every product they purchase.
Service
DirectBuy is a “one-stop shopping” destination where members can browse and select merchandise in a comfortable, hassle-free environment. New club members receive an orientation to help them understand the shopping process and are assisted throughout the length of the membership by trained product specialists in all product categories.
HOW TO CONTACT DIRECTBUY:
DirectBuy uses feedback from both guests and members to further improve its policies and procedures. Should you require assistance, please contact them at
DirectBuyHELP@directbuy.com with your name, date of issue, and the name of the location you visited. If you are a member, please include your member number if available.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORTAs a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on DirectBuy and I would now like to share the results with you.
Rip-off Report found that many of the Reports were not by people who were a real customer and only made comments after reading a complaint filed by someone else. The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like DirectBuy takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as DirectBuy enjoys.
Rip-off Report feels DirectBuy has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
DirectBuy shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.Keep in mind, DirectBuy has worked with tens of thousands of clients over time. What really is amazing that despite Rip-off Report appearing at the very top on most search engines DirectBuy complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. DirectBuy provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAMWhile Rip- off Report does not endorse any company, including DirectBuy, overall, our research demonstrated to us that DirectBuy is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include Secret Service, FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy complaints to mutual resolution, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact DirectBuy Customer Service:
DirectBuyHELP@directbuy.com RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with DirectBuy.
Here's why.
DirectBuy made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....Sincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com
Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
