securitysystems.com Bill Mullen, securitysystems.com WATCH OUT!! Shady products, hidden return qualifications, owner is not a nice guy. Internet

Hey LOSER.  In searching Google in my spare time for for my name... on page 18 ... yup page 18... I found you lame complaint..........I remember you because we have around .05% returns...........you're a mommy's boy.... who sits at home jerking off and when things don't go your way with one of the products you buy while you sit at your computer with your pants down to your ankles.... you post your little boy nonsense.  It was the only complaint concerning my company.... and it took me nearly 13 months to see it........NOBODY has read your cry baby bullshit...........what a little mommy's boy you are............ as far as your mommy's boy complaint about the paint chipping off............as of today we've shipped nearly 15,000  of this product and your comments are unique. You are also the only mommy's boy not able to set the date & time on the unit......despite how "computer literate" you claim to be.....  I want everybody's business but don't NEED business from a MOMMY's boy like you. I'm willing to bet you're at least 45, have never been laid and sleep in the same bedroom you did when you were five.  It's also stacked sky high with all sorts of items you purchase on the internet. You're pathetic.............  Go ahead and post another comment that will show up deep on page 18 of a search...........mommy's boy. Next time sign your name to your little cry baby nonsense...............

Bill Mullen

I will never buy from you now, Bill.  you are a despicable person for this rebuttal.  if you knew how you have alienated your future customers.  Shame on you Bill Mullen. you have lost my business.

I have read Bill's rebuttal about a man being a mommy's boy and a few other unprofessional words.
I was just about to buy the pen, but thought I would check out the company before I spent 149$.

Your rebuttal Bill was unprofessional and child like. Calling customers names. How does that resolve a customers issues. Yes there are some rude and difficult customers, but in business we are suppose to be professional and not stupor to such levels.

Some of your other rebuttals were very professional, so I'm thinking maybe you had a bad day. The cost though could be very damaging if future customers read a rebuttal from an owner of a company calling a customer names.

Sincerely,

Jim

Funniest thing I have ever read on ripoffreport.com.  The rebuttal just made my day.

Michael

I was interested in buying an item from this company, and tried doing some research. I found Ripoff Report.com and the comments about securitysystems.com here. I also found some dirt about ripoffreport.com and its founder.

I ended up on a page on securitysystems.com's site explaining how any bad comments on RoR and other places were just plain false. Bill Mullen's statements seemed convincing.

So, I had a question about one of their products, and sent them an email. Here is the exact text of my email:

"Hi,

I'm interested in your spy pen camera, but there was one thing not covered in the video or descriptions (at least not that I
saw). Can the ink cartridge be replaced with a high-quality gel cartridge or the like? I have a cheaper pen camera now, and writing with it is horrible, and I don't see a way to change it. So it makes actually using the pen cumbersome.

Thanks for your time, and I hope to be able to buy one of your pen cams soon."

And here is the exact reply from "Janice":

"Yes that is not covered in the video… as it is really not important.  The pen writes but it is primarily used as a covert recording device.  if you have to take copious notes then use a standard pen.  If you are at a meeting and need to hold the pen and take some notes then you can do this… but again if you're going to be doing a lot of writing…………simply
use a regular pen………..doesn't this make sense??This being stated I know of no replacement you can buy.  We have some…. and get one customer a year that actually requests one…. we have ONE right now……..and I'll be glad to include it with your purchase.  With our next order we can request some replacements and after you've exhausted the
two cartridges "writing a manuscript" with your spy pen you can call us and we'll send you a couple more.Janice OSecuritySystems.com "

Clearly unprofessional and matches the style of the reply by "mrniceguy" here.

I replied a little miffed:

"Ok, I didn't expect to be berated for asking a simple and logical question. I think I'll pass on giving you any of my money. Sheesh."

"Janice" replied pretty quickly:

"I think you are over sensitive or have a problem interpreting things……????   I actually read my response to you again….. and don't see how you feel the way you do…………….don't know what else to say…….and there was no intention to "berate" you………such a strong word… … did I not write this:  we have ONE right now……..and I'll be glad to include it with your purchase.       Sheesh."

To which I replied:

"You also wrote this: "… but again if you're going to be doing a lot of writing…………simply use a regular pen………..doesn't this make sense??"


Which has nothing to do with my question.

And you also wrote this: "With
our next order we can request some replacements and after you've exhausted the two cartridges "writing a manuscript" with your spy pen"

Which also has nothing to do with my question.

I think you read a lot more into my question than I actually wrote. Use of multiple ?? and many ...... is unprofessional. I asked a simple question. All you had to say was something like, "Unfortunately no, our pen doesn't accept standard replacement ink pen cartridges. We'd be happy to include an extra one with your order if you like." Instructing
me how to use a different pen in order to "write a manuscript" is just petty on your part, like you're speaking to a petulant child. Some of those review sites apparently have you pegged exactly."

And the final reply from "Janice":

"so what??????????   if you're going to do a lot of writing…….THEN use a regular pen…….let me close with this……we sold over 6,000 of these units last year…..only ONE person asked the same question as you………so now that you've asked it THIS year………I can go another whole year and another 6,000 customers……. until it is asked again………so………..what does this
insinuate about you???This is a covert recording device…………PERIOD!!   If you want to write with it you can……….but it was not invented for this purpose……….was it???? go buy a pen at CVS……I answered your question, offered you an extra cartridge and even offered to order more for you……….all of this JUST for you…………..one out of 6,000………….Good Night.  I've blocked your e-mail address……..so I don't have to read anymore of your nonsense…………."

Right. I'd steer very clear of these morons. I'm glad I didn't purchase anything from them.

I was just about to order a surveillance pen from this company.  Boy am I glad I read the RIpoff Report first.  It came up #2 on a google search of "securitysystems.com"  After reading the owner comments, I'm definitely going to keep looking for a good quality video pen that doesn't blink, which is being sold by someone who doesn't sound quite so pathological.

Much thanks to the original poster (and Ripoff Report) It sounds like you've saved me a lot of grief if I ever had to try an redeem that "Lifetime Warranty"