SPECIAL UPDATE: April 18 2011: Matt Bacak remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Matt Bacak is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Matt Bacak has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Matt Bacak has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Matt Bacak remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
Rip-off Report Investigation:Editor's UPDATE:
Rip-off Report Investigation - Rip-off Report's impression of Matt Bacak after a recent interview reveals Matt Bacak is exceptionally knowledgeable, sincere and an honest internet marketer dedicated to serving his customers needs. Matt Bacak personally contacted Rip-off Report and asked us to check into the history of all his companies and the complaints made by consumers. Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Rip-off Report understands, mistakes happen, and it's impossible to satisfy 100% of the people 100% of the time. But Matt Bacak stated that he did not want anyone to be an unsatisfied customer.
Positive Rating and Recognition has been given to
Matt Bacak for his Commitment to Excellence in customer service.
Rip-off Report's investigation of Matt Bacak uncovers an ongoing commitment to total client satisfaction. This means that customers can expect that he will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Matt listens carefully to customer concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the products and services he offers and the support for his services.
Bacak stated to Rip-off Report that his philosophy is "Not only are we focused on providing the most current 'Bleeding Edge' marketing tools and strategies available, we are also 100% committed to taking good care of our customers and dealing with all customer service issues within 24-48 hours of receiving them. We don't want to meet the 'standard' - we want to exceed the standard... and set the bar higher for everyone else."
Rip-off Report has confirmed that Matt Bacak takes customer support seriously. Matt has recently put into place systems, people, and technology that make it certain that his staff is the easiest to contact and easiest to deal with in teaching, training and marketing services on the Internet. Such changes include improved websites, improved access through targeted SEO and more clear information about their services and how to contact the company. Rip-off Report was pleased to learn that his past and current approach to business is focused on his pledge to total commitment towards customer satisfaction.
Again, Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. For instance, he learned it was necessary to remove certain employees because of their inability to follow new policies. "I hate having to fire people, but the fact is my customers are my #1 business priority," Matt told Rip-off Report. With the feedback generated by Rip-off Report's Investigation Matt has made the changes necessary to convince us of his total overall commitment to exceptional customer experience.
In summary, after our investigation, which included discussions with Matt Bacak, Rip-off Report is convinced that he has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about Matt Bacak .. see his websites and the services he has to offer.. . Read more about Matt Bacak's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Matt Bacak scam, false advertsing, no support, lies, cheat Suwanee Georgia
A very dear friend of mine who lives here in Texas, attended one of Matt Bacak's Millionaire Internet Intensive Workshops in Atlanta. I'll never forget how excited she was to go and learn Internet marketing. She says that she doesn't remember exactly the amount she paid to go but it was either $3,000 or $4,000.
She said the she loved the seminar and that in fact, Bacak even gave all the attendees a basic laptop computer.
She said that Bacak was a very nice and normal guy. She also said that it was refreshing that he even acknowledged a bit of a learning disability.
She met several other attendees and looked forward to making a connection with each of them in order to keep her learning of Internet marketing on-going.
She had received a small inheritance and decided to take six months off and build her Internet business. She had just over $50,000 to invest in her new business.
Bacak's theory is to build a huge email list. offering free information in what ever area of expertise that you possess. In the seminar, he goes through the various means of building your business through 'list building'.
She loved the excitement (which turned out to be more hype than anything) of the seminar and was very excited to put it all into practice.
She did and even ended up attending an up sell event that cost her around $10,000. This was a week long event that Bacak and his employees spent more time with a half dozen others who had likewise spent this amount.
I never saw anyone work so hard as she did in trying to put into practice the theory and techniques that Bacak taught her.
The reason for this report is that the methods that Bacak taught her didn't work for her (and I later found out, several others). She attempted contacting his office numerous times and could never get a 'live person' to talk to. She kept calling for a matter of weeks and still no response. Her natural thought was that Bacak had gone out of business.
She contacted several others that attended both events with Bacak and who likewise spent a lot of money. To her surprise, NONE of the people attending the event had gone on to building an Internet business except one.
This guy seemed to be really on top of all that Bacak was teaching and was far ahead of the curve in building his business. In fact, most of what Bacak taught, this guy already knew and had already started putting it into practice.
She thought that of all the attendees that this guy would be making a killing with the additional knowledge that he gained from Bacak. He seemed to know almost already have known all that Bacak taught. However, as he told me, it was a huge confidence builder and confirmation that he was on the right track.
He doesn't live too far from me, so I called him and asked him to lunch one day. He was very generous in offering his time with me. We spent two and half hours together.
I learned that his experience with Bacak had pretty much been what my friend's experience had been. He had built a huge list and was offering books and motivational products to his list. Though he was very reluctant to call Bacak an out and out fraud, he did say that he had spent nearly $50,000 in addition to the $10,000+ that he had given to Bacak. He couldn't get responses from Bacak and couldn't even get anyone to answer the phone at Bacak's office. He shared with me that several other attendees apparently saw him as one who would surely be highly successful with Bacak's training. He said, "I was in hopes of proving Matt Bacak right in saying that you CAN make a fortune with his methods."
He said that when the others also couldn't get Bacak or anyone else at Bacak's office, to answer the phone, they started calling him. He said that he has stayed in touch with a large number of attendees.
In fact, my last contact with him a few weeks back, he said that he was now bankrupt. His last contact with Bacak resulted in Bacak blaming him for not being successful.
From what I've learned, Bacak also offers to help some promote their products to his own subscribers of his opt-in list. He doesn't do that (at least he didn't in the case of these two as well as all the others I contacted). His methods that he taught were not as nearly as effective as he indicated in his seminar.
I took my friend's business card stack of those who she exchanged business cards with at Bacak's event (about 26 in all) and NONE of them were marketing on the Internet or even making a supplemental income with it. The one exception was the guy I had lunch with. He said that he made a few thousand dollars a month but no enough to care for his family.
After talking to all the people that I did, most of them said that Matt Bacak was a nice guy on a personal basis. In fact, the guy I had lunch with said that it took him a long time to realize that apparently the money to be made from 'list building' was made in teaching others what you know about it and Internet marketing.
Bacak boasts of making millions in what he does. He has several offices in the Atlanta area and has his own airplane. Apparently, he is the only one doing this. My friend asked me not to file this report. As with most people who have been scammed like this, she is embarrassed. The guy I had lunch with said that he believed that Bacak had great intentions and was very sincere. In fact, after putting everything he had into building an online business and losing it all, he still says that Bacak is a nice guy. He said that Bacak was a 'Christian' and attended a large Atlanta church.
I'm surprised at my findings. Had it only been my friend, I could give Bacak the benefit of the doubt. However, seeing others who have put their hopes, futures and lives into the hands of guy like this, a purported 'expert', I couldn't remain silent.
Buyer beware of Matt Bacak, 'the powerful promoter'.
Llicash Richardson, Texas
U.S.A.
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